H&T 1772 - Housing Assistant (Pool)

South Lanarkshire; Hamilton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading council in South Lanarkshire is looking for Housing Assistants to ensure effective housing services across various locations. The role encompasses clerical responsibilities and requires strong customer care skills, providing an opportunity to support the local community. With potential career progression, this role is ideal for motivated individuals seeking a rewarding position in housing services.

Benefits

Award-winning local government pension scheme

Up to 33 days of annual leave

Public holiday entitlement (up to 10 days)

Flexible working policies

Employee discounts

Cycle to Work Scheme

Physiotherapy support

Employee Assistance Program

Qualifications

• Demonstrated ability to organize and prioritize workload.
• Proficiency in using relevant IT systems.
• Strong interpersonal skills required for customer interaction.

Responsibilities

• Assist with clerical duties, including word processing and filing.
• Support Housing Officers and provide advice to tenants.
• Maintain confidentiality while working in a front-line service.

Skills

Customer care

Communication

IT skills

Tools

Microsoft Word

Microsoft Excel

Job description

Housing Assistants are vital in ensuring an effective Housing service is maintained. To ensure continuity across the service, we are recruiting a pool of Housing Assistants to be placed in vacancies as they arise within our East Kilbride, Hamilton, Cambuslang, and Clydesdale area housing offices across South Lanarkshire Council.

Once the advert closes, candidates will be shortlisted and invited for an interview. During the interview, you will be asked your preferred location, hours (full-time or part-time), and whether a permanent or temporary post suits you. Successful candidates will join our Housing Assistant pool. We will either offer you a position or keep your details on file for 6 months. If your criteria match any vacancies that arise, we will contact you to offer a position.

An exciting opportunity has arisen for someone with excellent customer care and communication skills. The role of Housing Assistant involves a wide range of clerical duties, including word processing, filing, and photocopying. It offers the advantage of working within a busy locality housing office, supporting Housing Officers, and providing advice to tenants and customers, thereby making a direct impact on the local community and our service users.

You will need to demonstrate the ability to organize and prioritize your workload, respond to changing priorities, and contribute effectively to team goals and projects. Additionally, you should have the skills to use relevant IT systems and software applications, particularly a good working knowledge of Microsoft Word and Excel.

As this is a front-line service, the successful candidate should demonstrate a commitment to customer care principles, along with effective communication and interpersonal skills. Due to the nature of the post, a high level of confidentiality is required.

The role of Housing Assistant provides opportunities to gain skills and experience in a diverse housing environment and offers potential career progression within Housing Services. The responsibilities associated with this role can lead to job satisfaction.

When you apply through this advert,

Please note we do not accept CVs. Any submitted will be disregarded. If you need to submit additional information to support your application, please upload it under supporting documents.

Please apply online - All correspondence will be via your email address.

Legislative Information

This post is excepted under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Preferred candidates will be required to complete a Level 1 Disclosure check before a formal offer of employment is made.

Candidates should be able to explain any gaps in employment and provide a foreign police check if applicable for periods spent living or working abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all community members. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behavior requirements for the position.

We are committed to supporting members of the armed forces, veterans, and their families, as outlined in the Armed Forces Community Covenant. Veterans who meet the minimum requirements will be guaranteed an interview.

Employees of South Lanarkshire Council enjoy a range of benefits, including:

• Enrolment in an award-winning local government pension scheme
• Up to 33 days of annual leave
• Public holiday entitlement (up to 10 days)
• Family-friendly policies, including flexible working, leave, and enhanced maternity/paternity leave
• Employee discounts, including cinema discounts
• Additional support benefits such as Cycle to Work Scheme, Physiotherapy, and Employee Assistance Program

South Lanarkshire Council has signed the Chartered Institute of Housing Scotland’s Housing Professional Commitment, emphasizing our dedication to developing skilled and knowledgeable housing and homelessness teams for effective service delivery and professional growth.