H&T 1575 - Housing Officer

South Lanarkshire; Hamilton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in the Hamilton Housing Team, where you will serve as a Housing Officer, providing essential housing services. This role demands a strong understanding of housing legislation and issues, along with excellent IT and communication skills. You will manage a diverse caseload, ensuring high-quality service delivery while liaising with various agencies. Join a forward-thinking organization dedicated to professional development and community support, where your contributions will make a real difference in the lives of vulnerable individuals. If you're passionate about housing and customer service, this position is perfect for you.

Benefits

Award-winning pension scheme

Up to 33 days annual leave

Public holiday entitlement

Flexible working policies

Employee discounts

Cycle to Work Scheme

Physiotherapy services

Employee Assistance Program

Qualifications

• Experience in a housing-related environment.
• Understanding of homelessness and estate management issues.

Responsibilities

• Deliver a wide range of housing services to customers.
• Manage a caseload effectively in a reactive role.

Skills

IT Skills

Communication Skills

Organizational Skills

Customer Service

Job description

An exciting opportunity has arisen for an experienced individual to join the Hamilton Housing Team within Housing Services. As a Housing Officer, you will be responsible for delivering a wide range of housing services to our customers. Therefore, you should have similar experience working within a housing-related environment and possess an understanding of current issues and legislation related to homelessness, allocations, estate management, rent recovery, and dealing with anti-social behaviour.

Excellent IT skills are required, along with the ability to organise and prioritise workload effectively and to respond and adapt to changing priorities to deliver a quality service. You should also possess excellent communication skills and have the ability to liaise effectively with a variety of agencies.

Application Process

When completing the application, please ensure you cover the following areas:

1. Provide evidence of your experience and achievements in the five specific behaviours framework: 'Efficient, Flexible, Leading, Working with Others, and Performing'.
2. Explain your experience of working in a reactive role managing your own caseload.
3. Describe your experience dealing with vulnerable people.
4. Describe how you would ascertain and manage client expectations while delivering excellent customer service, aligning with South Lanarkshire Council's commitment to service excellence.

Please note: CVs are not accepted and will be disregarded. If you need to submit additional information, upload it under supporting documents.

Apply online. All correspondence will be via your email address.

Legislative Information

This post is excepted under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. Preferred candidates will need to complete a Level 1 Disclosure check before an offer of employment is made. For more information, visit disclosurescotland.co.uk. Candidates should explain any employment gaps and provide a foreign police check if applicable for periods abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer, encourages applications from all community members, and guarantees an interview for disabled applicants meeting minimum requirements. We support members of the armed forces, veterans, and their families, as outlined in the Armed Forces Community Covenant. Veterans meeting minimum requirements will also be guaranteed an interview.

Employee Benefits

• Enrolment in an award-winning local government pension scheme
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Family-friendly policies including flexible working and leave, plus enhanced maternity/paternity leave
• Employee discounts, including cinema discounts
• Additional benefits such as Cycle to Work Scheme, Physiotherapy, and Employee Assistance Program

South Lanarkshire Council is committed to developing our housing and homelessness teams professionally, aligning with the Chartered Institute of Housing Scotland’s Housing Professional Commitment.