H&T 1573 - Housing Officer

South Lanarkshire; Hamilton; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity for an experienced Housing Officer to join the Hamilton Housing Team. The role involves delivering essential housing services, managing caseloads, and addressing issues related to homelessness and anti-social behaviour. The ideal candidate will have strong IT and communication skills, with a commitment to excellent customer service.

Benefits

Enrolment in local government pension scheme

Up to 33 days annual leave

Public holiday entitlement

Family-friendly policies

Employee discounts

Cycle to Work Scheme

Physiotherapy

Employee Assistance Program

Qualifications

• Experience in a housing-related environment.
• Understanding of legislation related to homelessness and estate management.

Responsibilities

• Deliver a wide range of housing services to customers.
• Manage own caseload and client expectations.

Skills

Excellent IT skills

Excellent communication skills

Ability to organise and prioritise workload

Job description

An exciting opportunity has arisen for an experienced individual to join the Hamilton Housing Team within Housing Services. As a Housing Officer, you will be responsible for delivering a wide range of housing services to our customers. Therefore, you should have experience working within a housing-related environment and possess an understanding of current issues and legislation related to homelessness, allocations, estate management, rent recovery, and dealing with anti-social behaviour.

Key Skills and Requirements

1. Excellent IT skills and the ability to organise and prioritise workload effectively.
2. Ability to respond and adapt to changing priorities while delivering a quality service.
3. Excellent communication skills and the ability to liaise effectively with a variety of agencies.

Application Instructions

When completing the application, please ensure you cover the following areas:

1. Provide evidence of your experience and achievements in the five specific behaviours framework: Efficient, Flexible, Leading, Working with Others, and Performing.
2. Explain your experience of working in a reactive role managing your own caseload.
3. Describe your experience dealing with vulnerable people.
4. Describe how you would manage client expectations while delivering excellent customer service, in line with South Lanarkshire Council’s commitment.

Please note that CVs are not accepted. Any additional information should be uploaded under supporting documents.

Legislative and Equal Opportunities Information

This post is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. Preferred candidates will need to complete a Level 1 Disclosure check before a formal offer is made. For more information, visit disclosurescotland.co.uk.

Applicants should disclose any employment gaps and provide a foreign police check if applicable for periods abroad.

South Lanarkshire Council is an Equal Opportunities employer and supports the Armed Forces Community Covenant. We guarantee an interview to disabled applicants who meet the minimum requirements and to veterans who meet the minimum requirements.

Employee Benefits

• Enrolment in the award-winning local government pension scheme
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Family-friendly policies including flexible working and leave, enhanced maternity/paternity leave
• Employee discounts, including cinema discounts
• Support benefits such as Cycle to Work Scheme, Physiotherapy, Employee Assistance Program

South Lanarkshire Council has committed to the Chartered Institute of Housing Scotland’s Housing Professional Commitment to ensure ongoing professional development of our housing and homelessness teams.