Gynaecology Clinic Assistant

Integrated Care System; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare organization in London is seeking a Clinic Assistant to support a Gynaecology service within community-based clinics. The role involves assisting clinicians, managing administrative duties, and ensuring a high standard of patient care. Ideal candidates will possess relevant qualifications, experience in healthcare settings, and strong interpersonal skills, contributing to the effectiveness of the patient journey and clinic operations.

Qualifications

• Experience within a health care setting.
• Experience in GP Practice.
• Ability to provide quality care.

Responsibilities

• Assist clinicians in delivering safe care to patients.
• Manage administrative tasks supporting clinical services.
• Act as an infection control assistant during clinic sessions.

Skills

Interpersonal skills

Communication

Organisational skills

Team working

Education

Good General Education

Qualified to NVQ level 3

Holds a Care Certificate

Tools

EMIS

Docman

Job description

The Gynaecology Collaborative, as part of the IGPF, was launched on 1st October 2020. It is a collaboration of multiple providers joining up primary, secondary, and community care. The aim of this service is: To provide a robust single point of access for gynaecology referrals To ensure the patient is seen by the right clinician with the right skills in the right environment through effective triage To support management of adult gynaecological conditions in a non-acute setting To ensure there is access to diagnostics to enable effective management To improve the patient journey through the development of safe and effective integrated care pathways between primary, community and secondary care services. To enable consistent standards in the management of gynaecological conditions and improve health outcomes. Develop and provide a feedback mechanism to improve the skills and knowledge of referring clinicians and so increase the proportion of patients managed in primary care.

Main duties of the job

The post holder will work under clinical supervision, supporting the Gynaecology service GPs and Consultants in community-based clinics. The primary function is to assist the clinicians in the delivery of safe and efficient care to the patients referred to the Service. The Clinic Assistant will undertake tasks and duties delegated by those clinicians, the Service Manager or a suitably qualified regulated professional.

The role will also involve undertaking some administrative tasks to support safe patient care. Under the supervision of the Service Manager, the Clinic Assistant will use their administration experience to support the day to day running of clinical services.

About us

IslingtonGP Federation (IGPF) is a growing organisation representing 31 practices; wehave established ourselves as a leader in new ways of working, includingrunning Islington's extended access primary care services (I: HUB) as well assupporting the Islington Primary Care Networks (PCNs). Our current range ofservices include the Extended Access Service, I: HUB, Community Ear, Nose andThroat (ENT), Integrated Community Gynaecology, practice-based pharmacists anda range of practice support mechanisms.

IGPF worksvery closely with a range of partners including the regional commissioninggroup, NHS England, Healthy London Partnership, Public Health, local hospitalssuch as UCLH, Whittington Health and the London Borough of Islington.

IGPF is thehost organisation for the Primary Care Network (PCN) workforce and theIslington Training Hub and has been working for over three years to createtraining and development programmes that meet the needs of staff working inprimary and community care settings.

IGPF runsfour Islington GP Practices-Northern Medical Practice, Barnsbury MedicalPractice, City Road Medical Centre and Hanley Primary Care Centre

Job responsibilities

• To providea robust single point of access for gynaecology referrals
• To ensurethe patient is seen by the right clinician with the right skills in theright environment through effective triage
• To supportmanagement of adult gynaecological conditions in a non-acute setting
• To ensurethere is access to diagnostics to enable effective management
• To improvethe patient journey through the development of safe andeffective integrated care pathways between primary,community and secondary care services.
• Toenable consistent standards in the managementof gynaecological conditions and improve health outcomes.
• Develop andprovide a feedback mechanism to improve the skills and knowledge ofreferring clinicians and so increase the proportion ofpatients managed in primary care.
• Supportthe receptionist in managing the process of booking patients in when theyarrive at clinic sites, including signing in patients and rebooking those whodid not attend (DNA).
• Actin an administrative capacity when no clinics are running or as instructed bythe line manager
• Assistclinicians during procedures, ensuring that the appropriate equipment isreadily available.
• Supportthe patients at clinic in managing the process of booking/cancelling/re-bookingpatients in when they arrive at clinic sites.
• Actas an infection control assistant who will physically support clinicians duringclinic sessions ensuring that rooms or any areas accessed by patients aresanitised after each use and equipment used is cleaned to preventcontamination.
• Assistwith labelling, recording and dispatching of specimens/samples taken in clinic.
• Assistin safety netting searched to track laboratory results and ensure they arereceived promptly to prevent delays in patient care.
• Actionfollow-up instructions according to GP consultation notes (i.e. dischargeletters, secondary care referrals, follow-up appointments, chasing up receiptof investigations results.
• Undertakinga wide range of administrative duties which include ensuring all information ismanaged correctly, filed and followed up accordingly.
• Beresponsible for completing weekly checks on Emergency Medicines and Equipmentheld at clinic locations.
• Underthe direction of the Service Manager, support the management of stock includingstock-taking and ordering.Undertake,record and follow guidelines for the tasks for which you have receivedappropriate training.
• Maintainconfidentiality or information relating to patients, relatives, staff and thepractice.
• Takethe necessary precautions when transmitting information and understandrelevancy of and comply with GDPR.
• Demonstrateflexibility in working pattern, times and location to support best patientcare; in mutual agreement with the Service Manager
• Actin a professional and calm manner at all timesTreatcolleagues, patients and relatives with respect and dignityDe-escalateany arising conflicts quickly and effectively.

Communication

• Communicate effectivelywith other team members.
• Communicate effectivelywith patients and carers, recognising their needs for alternative methodsof communication.

Personal and people development

• Take responsibility forown developmental learning and performance, including participating insupervision.
• Take responsibility formaintaining a record of own personal development.
• Work with management onany new training requirements
• To recognise andunderstand the roles and responsibilities of individuals working in theCommunity Gynaecology service.
• Be aware of statutorylegislation relevant to the service and the role of a basic Chaperone/ HCA

Health, safety and security

• Use the personal securitysystems within the workplace according to practice guidelines.
• Identify the risksinvolved in work activities and undertake them in a way that manages therisks.
• Use appropriate infectioncontrol procedures and maintain work areas in each clinical room so thatthey are clean, safe and free from hazards reporting of any potentialrisks identified, including:
• hand washing
• universal hygieneprocedures
• collection and handlingof laboratory specimens
• segregation and disposalof waste materials
• decontamination ofinstruments and clinical equipment and work surfaces
• reporting and treatmentof sharps injuries
• dealing with blood andbody fluid spillages
• assist patients andcolleagues in adopting sound infection control measures
• Ensure safe storage,rotation and disposal of vaccines and drugs within area of responsibility
• Know the generalprinciples of first aid and resuscitation to be able to undertake initialactions as appropriate
• Be aware of statutorychild health procedures and statutory local guidance and referral criteria
• Be up to date with adultand child safeguarding processes and highlight any area of concerns to theappropriate clinicians and/or managers
• Know thehealth and safety policies and procedures within the workplace, including fireprocedures, maintaining documentation, monitoring and maintaining of equipmentand furniture within your area of responsibility
• Use thecomputer monitor safely and in line with patient confidentiality protocols
• Be able toidentify the risks to health of microbiological and chemical hazards within theworking environment according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, ifappropriate, assist in current clinical audit
• Work with colleagues inthe team on the development of current and new services and otherinitiatives
• Deal with requests frompatients and clinical staff for health information leaflets
• Quality
  • Alert other team membersto issues of quality and risk in the care of patients
  • Ensure own actions areconsistent with clinical governance systems
  • Practice in accordancewith agreed standards of care
  • Enable patients to accessappropriate professionals in the team
  • Ensure patientsunderstand how to complain
  • Ensure stock items underyour control are ordered and available in the treatment and consultingrooms
  • Know how clinicalgovernance affects the HCA role and bring to the attention of more seniorstaff any specific risk situation
  • Know the organisationspolicies, especially the whistle-blowing policy, available in the practicestaff handbook
  • Be able to manage yourown time effectively
  Equality and diversity
  • Act in ways thatrecognise the importance of people's rights, interpreting them in a waythat is consistent with procedures

Person Specification

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Provide cover for absence of other HCA when required

Experience

• Experience within a health care setting
• Experience in GP Practice

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Provide cover for absence of other HCA when required

Qualifications

• Good General Education
• Qualified to NVQ level 3
• Holds a Care Certificate

Knowledge and skills

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Chaperone Training Certificate or experience
• Basic IT Skills
• Knowledge in EMIS and Docman clinical systems
• Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures