Gyms Duty Manager

JD GROUP; Sunderland; On-site; GBP 25,000 - 34,000; Full time

Job summary

JD Gyms in Sunderland is looking for a Duty Manager to support daily club operations and ensure a safe, welcoming experience for members. You will work with the management team to hit membership and commercial targets while upholding JD Gyms standards.

The role requires leading or supporting a team, delivering excellent member service, and maintaining high cleanliness and safety across the club. A Level 2 Gym Instructor qualification is required.

Qualifications

• Demonstrated ability to lead or support teams in leisure, fitness, hospitality or customer-focused settings.
• Strong commitment to delivering excellent member service and coaching colleagues.
• Must hold Level 2 Gym Instructor qualification.
• Experience growing memberships, driving commercial performance and local marketing.
• Experience supporting operational delivery, people leadership and commercial outcomes.

Responsibilities

• Oversee day-to-day operational running of the club, including opening/closing duties as required.
• Work flexibly across early mornings, evenings and weekends per business needs.
• Adhere to Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standards in all duties and interactions.
• Perform daily/weekly/monthly safety checks and report defects to keep facilities safe.

Skills

People leadership

Member service

Team coaching

Sales & revenue

Customer-focused

Health & safety

Flexibility

Education

Level 2 Gym Instructor

Job description

Role overview

As a Duty Manager, you will play an important role in supporting the day-to-day operation of the club. You will help maintain high operational standards, support colleagues and ensure members receive a safe, welcoming and positive experience during every visit.

Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills and Experience

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.