Guest Services Team Member

TN United Kingdom; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player invites you to join their team as a Team Member. In this dynamic role, you will be the welcoming face for guests, ensuring their stay is memorable from arrival to departure. With a focus on guest satisfaction, you will manage reservations and assist in various areas of the hotel. This position offers a unique opportunity to grow within a community that values individuality and personal development. Join a supportive team that celebrates your quirks and provides meaningful work experiences.

Benefits

Employee benefit card with discounts

Free Bonus Breaks Voucher

Friends & Family Rates

28 days of paid holidays

Eye Test Vouchers

Staff Uniforms

Learning programs

Cycle to work scheme

Employee Vivup program

Discounted or free food

Qualifications

• Experience in customer service is a plus.
• Ability to manage guest reservations effectively.

Responsibilities

• Welcoming guests and ensuring smooth check-in and check-out.
• Providing high-quality service to ensure guest satisfaction.

Skills

Service-oriented personality

Fluency in English

Additional languages

Job description

Job Description

Hello there, Team Member extraordinaire! Ever heard the saying, "First impressions last a lifetime"? Well, guess what? As our Team Member, you get to be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the moment guests arrive until they depart, you'll craft an unforgettable stay. Ready to sprinkle some magic on their hotel journey? Let's make every moment count!

Why work for Accor and Ibis Styles Hotel?

Why join us? Because we're more than a global hotel chain — we're a community that celebrates individuality. Embrace your quirks, discover a role that fits your personality, and grow with us. We're committed to your development, making your daily work meaningful and your journey exciting.

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Staff Uniforms
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with access to GP, discounts, and more
• Discounted or free food
• Work-based Pension

What you will be doing:

• Welcoming guests upon arrival, ensuring check-in and check-out are smooth and accurate.
• Providing high-quality service to ensure guest satisfaction throughout their stay.
• Managing guest reservations and assisting in the restaurant and bar areas.
• Contributing to departmental objectives and promoting the hotel's offerings.
• Looking after breakfast, restaurant, and bar services.
• Implementing brand standards and group projects.
• Anticipating and responding to guest needs and complaints promptly.
• Representing a positive hotel image and respecting reservation commitments.

Experience and skills:

• Service-oriented personality; experience is a plus.
• Fluency in English; additional languages are advantageous.

Your team and working environment:

You will be a vital part of the reception team, making our guests feel at home from arrival to departure.

Job Types: Full-time, Part-time

Salary: £12.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Work authorization: United Kingdom (required)

Work Location: In person

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount