Guest Services Team Leader

Portico Corporate Reception Management; London; On-site; GBP 40,000; Full time

Job summary

A leading reception management company is seeking a Reception Team Leader in London. You will manage the reception team, ensuring seamless operations and high standards of service. Ideal candidates should have supervisory experience and excellent communication skills. The position offers a salary of £40,000 per annum and various benefits including annual leave and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Supervisory and corporate reception experience is essential.
• Experience managing a team of 5+ in a corporate setting is preferable.

Responsibilities

• Manage and support the reception team to ensure smooth operations.
• Uphold high standards of customer service.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Ability to multitask

Supervisory experience

Job description

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Portico - Reception Team Leader

Portico is seeking a Reception Team Leader to join our team within a firm in the City of London.

The Reception Team Leader will oversee and direct our reception team, managing visitor and staff arrivals, meet & greet, onsite events, meeting room management, and setup.

This role is hands-on, involving all aspects of reception operations. An open-minded, adaptable, and flexible approach is essential in our dynamic business environment.

You will be the first point of contact for team members, requiring excellent coaching skills and a commitment to fostering a culture of excellence to deliver world-class customer service.

The Reception Team Leader will work closely with staff, clients, and service partners, building relationships at all levels and representing the firm proudly.

Details

• Hours: 40 hours/week, between 7:00 and 19:00
• Salary: £40,000 per annum

Responsibilities

Manage and support the reception team, ensure smooth daily operations, and uphold high standards of service.

Qualifications

Excellent communication skills across all mediums, great attention to detail, organizational skills, and the ability to multitask. Supervisory and corporate reception experience is essential, preferably managing a team of 5+ in a corporate setting.

Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for counselling and information services
• Access to discounts and benefits platform
• Training and development opportunities through our Training Academy