Guest Services Supervisor — Ticketing & Experience

The Wimbledon Championships; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Wimbledon Championships is seeking a proactive Contact Centre Supervisor to lead our Guest Services Agents and ensure world-class service for all Guests. You will manage workloads, collaborate with Ticketing Managers, and act as the escalation point for ticketing queries throughout the year.

This fixed-term role runs until July 2028, and requires a professional, customer-focused approach. You will work in a fast-paced office environment full-time, handling inbound calls and Zendesk emails,

Qualifications

• Experience leading a small/medium guest services team.
• Experience delivering high-quality customer service.
• Ability to interpret data and translate it into improvements.

Responsibilities

• Lead and mentor a team of Guest Service Agents to provide high-quality, consistent customer support.
• Oversee daily operations and workload distribution for Guest Service Agents.
• Collaborate with Ticketing Managers to ensure aligned communication and guest enquiries handling.
• Serve as escalation point for Guest concerns and drive swift resolutions.
• Ensure data accuracy, compliance and high-quality guest communications across channels.

Skills

Team leadership

Customer service leadership

Communication skills

Problem solving

Data analysis

CRM systems

Tools

Zendesk

CRM systems

Excel

PowerPoint

Word

Access

Job description

The Wimbledon Championships is seeking a proactive Contact Centre Supervisor to lead our Guest Services Agents and ensure world-class service for all Guests. You will manage workloads, collaborate with Ticketing Managers, and act as the escalation point for ticketing queries throughout the year.

This fixed-term role runs until July 2028, and requires a professional, customer-focused approach. You will work in a fast-paced office environment full-time, handling inbound calls and Zendesk emails,