Guest Services Supervisor

Interstate Europe Hotels & Resorts; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality provider is seeking a Guest Services Supervisor at Holiday Inn and Staybridge Suites London Heathrow. This role involves overseeing the guest services team, managing the front desk, and ensuring excellent customer service. Ideal candidates possess strong leadership and organizational skills, with knowledge of hotel policies. Join our inclusive team and contribute to providing exceptional guest experiences.

Benefits

Industry leading training

Hotel discounts

Financial wellbeing programs

Minimum of 28 days holiday

Free staff parking

Qualifications

• Strong leadership skills to manage and motivate the team.
• Excellent customer service skills for handling complaints.
• Organizational skills to maintain reservations and workspace.

Responsibilities

• Oversee the guest services team to ensure excellent service.
• Manage the front desk and handle guest complaints.
• Train staff and enforce guest service policies.

Skills

Leadership skills

Customer service skills

Organisational skills

Knowledge of hotel policies

Job description

Location: Holiday Inn and Staybridge Suites London Heathrow

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As Guest Services Supervisor you’ll be responsible for overseeing the guest services team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also responsible for training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly as The Guest Services Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Guest Services Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Guest Services Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.