Guest Services Supervisor

Holiday Inn Blackpool; Blackpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in Blackpool is seeking a Guest Services Supervisor to lead the guest service team, ensuring high-quality service experiences. The role involves overseeing daily shift activities, supporting team training, and managing guest requests. Ideal candidates have experience in hotel operations and possess strong communication and problem-solving skills. Competitive benefits include discounted hotel rates, enhanced leave, and flexible working arrangements.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Enhanced maternity and parental leave

Course sponsorship opportunities

Flexible working arrangements

Life insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Experience in food and beverage or hotel operations.
• Quick thinking to address guest needs.
• High energy and flexibility in fast-paced settings.

Responsibilities

• Lead and motivate the guest service team.
• Oversee daily shift activities and manage check-ins.
• Handle guest requests and resolve issues.

Skills

Strong communication skills

Problem-solving skills

Leadership experience

Organizational skills

Adaptability

Team player

Job description

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At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart from competitors and contributes to our ranking as one of the Top 30 Best Places to Work in Hospitality. We are passionate about the industry and continually seek new talent to join our team.

OUR HOTEL

The Holiday Inn Blackpool & Marco's New York Italian Restaurant, an IHG Hotel, opened in April 2024. This brand-new four-star hotel is part of a wider regeneration project in Blackpool, including retail units and improved public transport links, such as a new tram terminal, all within the Talbot Gateway central business district. The hotel features 144 bedrooms, 3 meeting rooms, and the renowned Marco Pierre White New York Italian restaurant, with independent street access.

OUR BENEFITS

We offer a benefits package designed to truly support our staff:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption, & shared parental leave
• Course sponsorship opportunities
• Refer a Friend scheme (earn £250 for each referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty, saving you over £1000 annually

And much more!

A DAY IN THE LIFE OF A GUEST SERVICES SUPERVISOR

What you'll be doing...

• Lead and motivate the guest service team, fostering a welcoming environment and ensuring seamless service experiences.
• Oversee daily shift activities, including setting up for service, managing check-ins, and ensuring guest satisfaction.
• Support and train team members, encouraging high performance and professional growth.
• Handle guest requests and resolve issues confidently, maintaining a positive and responsive service attitude.
• Coordinate with departments such as front office and housekeeping to ensure smooth operations.
• Monitor stock levels and assist with inventory management to ensure readiness for each shift.
• Assist with scheduling and shift planning to keep the team prepared and efficient.
• Maintain cleanliness and safety standards in all service areas, paying attention to health and safety regulations.

WHAT WE NEED FROM YOU

• A natural people person excited to take on a leadership role, with experience in food and beverage or hotel operations.
• Strong communication skills, capable of motivating and energizing team members while maintaining smooth operations.
• Quick thinking and problem-solving skills to address guest needs promptly.
• Organized and adaptable, able to manage multiple tasks effectively.
• A team player willing to support colleagues wherever needed.
• High energy and flexibility, thriving in a fast-paced environment.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture. If you require reasonable adjustments during our recruitment process, please contact us.