Guest Services Manager - Night

Staycity Group; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Paid family leave (>1 year)

Flexible working patterns

Bonus scheme based on core values and

Discounted overnight stays for you and

Refer and earn up to £/€550

Cycle to work scheme

Education support

2 paid volunteer days per year

Employee Assistance Program (EAP)

An extra day off for your birthday

Job summary

Wilde is seeking a Guest Services Manager – Night to lead our night team across the lobby, reception and public areas in London. You’ll create a warm, efficient and safe guest experience, coordinating with hosts and other departments to maintain our high standards.

You’ll bring 2+ years in a similar role, knowledge of Front Office, and a customer‑centric approach. F&B/barista experience is a plus and training is provided to round out your skills.

Qualifications

• 2+ years experience in a similar role.
• Knowledge of Front Office operations.
• Some previous F&B/Barista experience is preferred but training can be provided.

Responsibilities

• Welcome guests and manage night shift operations in lobby, reception and public areas.
• Act as brand ambassador, representing Wilde with energy and flair.
• Ensure excellent service and memorable guest experiences through teamwork and communication.
• Collaborate across departments to maintain smooth operations and health & safety.

Skills

Front Office operations

Guest services

Barista experience

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Manager – Night to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high‑paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – earn up to £/€550
• Cycle to work scheme – to support a healthy lifestyle and our planet
• Education support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

Qualifications

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
• Knowledge of Front Office operations
• Some previous F&B/Barista experience is preferred but training can be provided

Responsibilities

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast‑paced environment while communicating with multiple departments and delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
• Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety and complaints management.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.

Start your Wilde journey today! Take the leap and click "apply" now!