Guest Services Manager £35000 plus tronc

TN United Kingdom; Exmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious luxury hotel as a Guest Services Manager, where your passion for hospitality will shine. This role offers the chance to lead a dynamic team, ensuring exceptional service and memorable experiences for guests. With a focus on excellence and personal development, you'll thrive in a supportive environment that values your contributions. Enjoy competitive benefits, including generous holidays and discounts. If you're ready to elevate your career in a renowned establishment, this opportunity is perfect for you.

Benefits

Generous monthly service charge addition

28 days holiday per year

Staff company benefits and discounts

Free staff meals

25% discount in the restaurant on Food and Beverage

Staff Bed and Breakfast Rate

Introduce a friend bonus

Qualifications

• Experience in a luxury 5 star hotel and from a Michelin star background preferred.
• Efficient, driven, and highly organized with strong communication skills.

Responsibilities

• Interact with customers in a professional, friendly manner.
• Lead a diverse team and enjoy coaching and developing team members.
• Provide the highest level of hospitality while on duty.

Skills

Hospitality Management

Customer Service

Team Leadership

Communication Skills

Food & Beverage Knowledge

Education

Experience in a luxury 5 star hotel

Job description

Social network you want to login/join with:

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Client:

Lympstone Manor

Location:

Exmouth, United Kingdom

Job Category:

Hospitality

-

EU work permit required:

Yes

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Job Reference:

83f4d2b8e6e0

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Role:Guest Services Manager

Location:
Lympstone
Manor 5* Luxury between Exeter and Exmouth

Resort information: https://lympstonemanor.co.uk/

Hours: Full time 48 hours 5 days a week

Relationships: Food &
Beverage teams, Front office and Sales team

Welcome

Become part
of the something bigger.

Lympstone
Manor is the home of five star exceptional luxury. A leading member of Relais
& Chateaux, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin
Star and 5 AA Rosette restaurant, swimming pool with restaurant and bar,
world-class wine cellar and vineyard guarantee an experience for all to adore.

Make a
difference.

People and passion are why we
exist. We strive to achieve the exceptional in all that we do. Each of us are
empowered to deliver a personal experience, to be the leaders in service and hospitality.
If you understand what it takes to deliver memorable moments and you truly
believe you can make a difference to someone else's day, we want to hear from
you.

Our team is at the heart of our
business. Our success depends on them, so we make sure they’re happy. The
Michael Caines Collection offers incredible opportunities for talented,
committed and passionate people who are looking to progress a career within
hospitality. We champion personality, reward excellence and develop dreams.

Discover
the role

We are looking for a Guest Services Manager to join our team.
As our Guest Services Manager you will be an ambassador for the
hotel as well as the team you are leading.
Managing the operations throughout the day, you will be passionate about
delivering 1st class service to our guests whilst ensuring standards
are maintained and targets are achieved.

What
you’ll be doing

●
Interact with customers in a professional, friendly and confident
manner

●
Leading a diverse team and enjoy coaching and developing team
members

●
Providing the highest level of hospitality when on duty when
working on reception or in our Restaurant & Bar

●
To communicate and share knowledge with other hotel departments,
on a regular basis

●
Hands on approach and ensure all tasks are completed accurately

Who
we’re looking for

●
Experience in a luxury 5 star hotel and from a Michelin star
background preferred

●
Efficient, Driven and highly organised with strong communications
skills

●
Confident in a high expectations fine dining environment

●
Knowledge of Food & Beverage systems

●
Stays calm when under pressure

Discover
the rewards

●
Generous monthly service charge addition

●
28 days holiday per year

●
Staff company benefits and discounts

●
Free staff meals

●
25% discount in the restaurant on Food and Beverage

●
Staff Bed and Breakfast Rate

●
Introduce a friend bonus.

FAQ’s

What happens after I apply?

-
You will be sent an email confirming we have received your application.
Within 7 days, we will contact you confirming whether your application has been
shortlisted.

Where is Lympstone Manor?

-
Situated in the heart of Devon, Lympstone Manor sits between
Exeter and Exmouth and overlooks the Exe Estuary. Our address is Lympstone
Manor, Courtlands Lane, Exmouth, EX8 3NZ.

Can I get to Lympstone Manor via
public transport?

-
You can take the coastal train from Exeter St. Davids or Exeter
Central train stations, take the Exmouth train and exit at Lympstone village.
It is a 15 minute walk to Lympstone Manor from the train station.

Do I need the right to work in the
UK?

-
In line with the requirements of the Asylum and Immigration Act
1996, all applicants must be eligible to live and work in the UK. As part of
the recruitment process, you will be asked to provide documented evidence of
eligibility.

How long after my interview will
it take to know the outcome?

-
You will be notified within the week if you have been successful

What will the working hours be?

-
Working hours will vary depending on the role and department. They
are detailed within each individual job vacancy.

What are your company values?

-
Passion

-
Integrity

-
Authenticity

-
Quality

-
Consistency

Have a look at our careers site to
find out more about out culture, values and mission. As well as our benefits
and rewards packages.

If you're ready to become part of
something bigger, if you’re driven by passion and if you seek to become
exceptional at what you do, then we want to hear from you.