Guest Services Manager (Front Office Manager)

Cycas Hospitality; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel management company in London seeks a Guest Services Manager. You will oversee front office operations to ensure exceptional guest experiences, manage a dynamic team, and implement strategies to enhance service standards. The ideal candidate should have 1-2 years of management experience in a recognized hotel and a strong front office background. This role offers competitive remuneration and excellent company benefits.

Benefits

Competitive salary and package

Exclusive employee discounted rates

Continuous training and development opportunities

Qualifications

• Minimum 1-2 years of management experience in an internationally recognized hotel.
• Ability to analyze performance metrics.
• Knowledge of setting and managing budgets for optimal returns.

Responsibilities

• Assist in development and communication of departmental strategies.
• Lead all aspects of Front Office to deliver a unique guest experience.
• Motivate and develop team to provide hospitable services.

Skills

Management experience

Performance metrics analysis

Budget management

Front office background

Opera PMS knowledge

Job description

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Guest Services Manager (Front Office Manager), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f4c3bcbdf3ba

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

*NEW OPENING* Guest Service Manager (Front Office Manager) – onefifty fenchurch

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Located in the heart Londononefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• Assist the management in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures.
• Lead and drive all aspects of the Front Office – from guest registration, concierge/porter services, business centre and telephone services to guest reservations - to deliver a guest experience that is unique and brings the brand to life.
• To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures/brand standards.
• To motivate your team, clarify goals, provide training and work along Operations Manager to establish and achieve personal development goals for team members.
• To ensure that your team are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• To ensure our values are implemented in hotel’s daily operations.
• To actively support other departments and take action when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest prospective with the main focus on guest services desk and breakfast / evening reception areas.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.

WHAT YOU SHOULD BRING:

• Minimum 1-2 year’s previous experience of a management role, from an Internationally recognised branded hotel
• Ability to analyse performance metrics
• Know how to set and manage a budget to achieve optimal returns
• Candidates with a strong Front office background are preferred
• A good working knowledge of Opera PMS,is desired

WHAT WE OFFER:

• Great team spirit according to our slogan ‘It’s not over until we get a smile’.
• 40 hour/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rate to Cycas hotels
• Continuous paid training and development opportunities

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***