Guest Services Manager

Holiday Inn Express Wakefield; Wakefield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company where you will lead a dedicated guest services team to create memorable experiences for visitors. This dynamic role combines leadership with hands-on guest interaction, ensuring every stay is enjoyable and unique. You'll have the opportunity to develop your skills through various responsibilities, including managing reservations and events. With a commitment to employee growth and a supportive environment, this position offers a chance to thrive in a vibrant hospitality setting. If you're passionate about delivering exceptional service and fostering a welcoming atmosphere, this is the perfect opportunity for you.

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Retail, Cinema & Leisure Discounts

Development Opportunities

Star of the Month Awards

Long-service Awards

Recommend a Friend Incentive

Employee Assistance Programme

Qualifications

• Experience in hotel reception at supervisor level.
• Proven track record in delivering excellent guest service.

Responsibilities

• Lead the guest services team and act as Duty Manager.
• Create a warm atmosphere and ensure guest satisfaction.
• Involved in reservations, sales, and event organization.

Skills

Leadership Skills

Interpersonal Skills

Customer Service

Communication Skills

Attention to Detail

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly 'Star of the Month' Awards
• Long-service Awards, that start after 1 year of service
• 'Recommend a Friend' Incentive - Be rewarded for referring someone you know!
• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role...

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll deliver this through leading the guest services team whilst on shift, acting as Duty Manager, and creating a unique and special visit for our guests. You'll also create the warm atmosphere that makes our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay. In this multi-skilled role, you may also be involved in reservations, sales and revenue, preparing and serving food and drinks, and organising the conference and events facilities.

About you...

You will have experience in a hotel reception at supervisor level, be able to demonstrate initiative, and be someone who has a reputation for delivering great guest service.

• Excellent leadership skills with experience of developing and leading a team
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy - great at managing one's own time and the time of the team

About us...

At Cairn Group, we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK wide.