Guest Services Manager

Cofton Holidays; Teignbridge; On-site; GBP 32,000; Full time

Job summary

A family-owned holiday park in Devon is seeking a Guest Services Manager to lead their front-of-house team. This role involves ensuring guests receive outstanding service throughout their stay. The ideal candidate will have previous management experience in a customer-facing environment and will excel in leadership and communication. An attractive salary of £32,000 per annum is on offer, along with various employee benefits.

Benefits

Free access to onsite gym and swimming pool

Employee Assistance Programme

Access to wellness programs

Onsite discounts

Workplace Pension Plan

Ongoing professional development opportunities

Qualifications

• Experience in a similar customer-facing management role.
• Advance business administration experience.
• Calm under pressure with great communication skills.

Responsibilities

• Manage the day to day running of the department.
• Lead and support the reception and guest services team.
• Handle guest feedback and resolve issues professionally.

Skills

Customer service excellence

Leadership skills

Multitasking

Time management

IT and typing skills

Job description

Guest Services Manager

Nestled in the stunning Devon countryside, Cofton Holidays is a family-owned, award-winning holiday park offering exceptional guest experiences in a picturesque setting. With top-tier facilities, beautiful surroundings, and a friendly team, we deliver unforgettable holidays for thousands of guests each year.

Are you a natural leader with a passion for people and creating unforgettable guest experiences? Cofton Holidays in beautiful Devon is looking for a Guest Services Manager to lead our front-of-house team and be the face of our award-winning holiday park.

About The Role

As our Guest Services Manager, you’ll ensure guests are welcomed warmly and supported throughout their stay. From check-in to check-out, and every interaction in between, your mission is to deliver outstanding service and lead a team who are just as passionate about hospitality as you are.

This role covers everything guest-related — from pre-arrival communications and bookings to post-stay feedback and everything in between.

Key Responsibilities

• Manage the day to day running of the department.
• Lead and support the reception and guest services team.
• Ensure guests are greeted, and check-ins/check-outs, enquiries are dealt with efficiently.
• Handle guest feedback and resolve issues professionally and empathetically.
• Oversee online bookings, pool/activity scheduling, and admin tasks.
• Liaise with other departments (accommodation, maintenance, etc.) to ensure smooth operations.
• Coach and develop team members to deliver consistently high standards.
• Track all aspects of booking to ensure accurate record-keeping.
  
  

Essential Skills & Experience

• Experience in a similar customer-facing management role
• Advance business administration experience
• Excellent IT and typing skills
• Strong multitasking and time management abilities
• Calm under pressure, with great communication and leadership skills
• Confident using booking/reservation systems and handling payments
  
  

What We Offer

Working at Cofton Holidays comes with a range of perks and opportunities, including:

Working Hours

• 40 hours per week including weekends
• Shifts scheduled via weekly rota between 8:00am and 8:00pm
• Sundays and one weekday off
• Additional hours available
• A driving licence and access to your own transport are recommended due to our location and hours
  
  

Employment Benefits

• Free access to our onsite gym and swimming pool
• Employee Assistance Programme (EAP)– 24/7 mental health and wellbeing support
• Access to wellness programs and preventive care
• Onsite discounts– enjoy savings across food and beverage outlets, retail, and family holiday accommodation
• Workplace Pension Plan
• External discount schemethrough Salary Extras – including lifestyle and high street brands
• Ongoing professional developmentand training opportunities
• Recognition and reward platforms
• Team social events
• Free onsite parking
• Annual leave and uniform provided
  
  

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Closing Date

30/09/2025

Location

Guest Services Reception

Department

Guest Services Reception

Job Title

Guest Services Manager

Salary

Starting salary is £32,000 per annum

Experience

Supervisory or Management experience

City

Starcross , Near Dawlish EX6 8RP

Country

United Kingdom