Guest Services Manager

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Location: The Lakes Rookley and Colwell Bay, Isle of Wight
Permanent contract.

Who are we?

Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our parks are breathtaking in their views and offerings to our guests.

We are renowned for our accommodation, from exclusive units unique to Away Resorts to our bespoke scent. Our attention to detail is exceptional, creating a 'Wow!' experience for our guests. What truly makes us special is our team of people making all this happen. As a growing business, we are now seeking a Guest Services Manager who cares about their team and guests as much as we do!

If you're looking for the next step in your career or a new challenge, find out more here.

What we need in a nutshell

We’re seeking a confident and capable Reception Manager to lead and motivate the team that looks after our guests from arrival. You’ll be the first point of contact for all holidaymakers and owners, ensuring an outstanding experience.

What you’ll be doing

Reporting to the Guest Experience Manager, you will be managing the Guest Services team. Your responsibilities include:

• Spending quality time with guests, greeting and checking them into their accommodation
• Managing holiday bookings
• Resolving customer complaints
• Collaborating with onsite colleagues to ensure excellent guest experiences
• Being the first point of contact for all Holiday Home Owners

Note: Holidays may require working on bank holidays and weekends.

Skills, experience and qualities you’ll need

If you demonstrate the following, we’d love to hear from you:

• Outstanding people skills – friendly, patient, and helpful
• Previous management or supervisory experience
• Exceptional organizational skills
• Good understanding of budgeting and finance
• Experience in a customer-facing or sales role

Experience in the holiday sector is a plus but not essential, as we provide training. Our ethos at Away Resorts is can-do, fun-loving, and people-centered, embodied by our holiday heroes’ mantra of Attentive, Amazing, Lovers. Learn more about it.