Guest Services Manager

Holiday Inn Norwich North; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

A prominent hotel is seeking a Guest Service Manager to lead the guest services team in Norwich. The ideal candidate will exemplify strong leadership, foster a culture of service excellence, and innovate to enhance the guest experience. Responsibilities include orchestrating operations and collaborating with departments to elevate service levels. Attractive perks include access to leisure facilities and discounts at partner establishments.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across retailers

50% off food and beverage while staying

Free access to Leisure Clubs

Qualifications

• Strong leadership skills.
• Service-oriented attitude that exceeds expectations.
• Passion for enhancing the guest experience.

Responsibilities

• Orchestrating the seamless operation of our guest services.
• Collaborating with various departments to elevate our service levels.
• Innovating to exceed guest expectations.
• Handling guest requests with precision and promptness.
• Enhancing the guest journey.

Skills

Leadership skills

Service-oriented attitude

Innovation

Job description

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Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in NR6 6JA

• orchestrating the seamless operation of our guest services
• collaborating with various departments to elevate our service levels
• constantly innovating to exceed guest expectations
• handling guest requests with precision and promptness
• proactively seeking new ways to enhance the guest journey
• setting the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [emailprotected] .

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.