Guest Services Manager

Portico; London; On-site; GBP 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Corporate Guest Services Manager to oversee new welcome teams for a major accounting and consulting firm. The successful candidate will be tasked with ensuring top-level service delivery across various locations in the south of England, leveraging their management experience and excellent communication skills to drive employee development and service efficiency.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Experience as a Senior Manager overseeing large teams.
• Proven HR and management background.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee welcome teams across multiple locations.
• Provide strategic assistance to location Managers.
• Ensure five-star service delivery and implement process improvements.

Skills

People Management

Communication Skills

Time Management

Strategic Planning

Education

Experience in corporate or five-star hospitality environment

Job description

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Portico is defined by

our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

We are currently recruiting for a Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm.

Reporting into the Account Director, the successful Guest Services Manager will oversee our Welcome Teams in the south and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our teams in Reading, Gatwick, Cambridge, Milton Keynes, Oxford, Bristol, Cardiff, and Southampton. They will also oversee the Regional Manager for the North, assisting with team management when needed.

Hours: 40 hours per week, as required
Salary: £55,000
Location: The successful candidate can be based out of either London or Reading. Travel to all locations will be necessary.

The Guest Services Manager will be an experienced Senior Manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to assist and develop our people.

Alongside their HR and management experience, the Guest Services Manager will need to demonstrate excellent time management skills to balance management and operational duties effectively.

Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating, and implementing processes to improve service effectiveness, ensuring our account remains market leading!

Excellent people and communication skills are essential, as they will need to build and maintain strong relationships with key stakeholders and take ownership of delivering projects in a busy, ever-changing environment.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counseling & information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities