Guest Services Manager

Portico; Glasgow; On-site; GBP 33,000; Full time

Job summary

A leading company in the financial services sector is seeking a Guest Services Manager in Glasgow and Edinburgh. This hands-on role requires strong leadership and a commitment to delivering exceptional customer service. The successful applicant will motivate their team, ensuring excellent service delivery while acting as the first point of contact for team members.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Friendly and passionate customer service professional.
• Great attention to detail.
• Willingness to go above and beyond.

Responsibilities

• Oversee the Guest Services Hosts team in Glasgow and Edinburgh offices.
• Build relationships with clients and team members.
• Deliver world class customer service.

Skills

Customer service

Attention to detail

Education

Experience at supervisory level

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a Guest Services Manager to oversee our team in the Glasgow and Edinburgh offices of a client in the financial services industry!

The role of the Guest Services Manager is to effectively provide guidance and direction to a small team of Guest Services Hosts based at the firms Glasgow and Edinburgh offices.

You will be the first point of contact for all team members and will use your excellent coaching skills to create and cultivate a culture of excellence and the delivery of world class customer service!

The Guest Services Manager will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador.

The role is hands on, and the successful candidate will be involved in all aspects of the services that our team provides. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.

Hours: 40 hours per week, shifts between 8am and 6pm, Mon-Fri

Salary: £32,888 per annum

Qualifications

We are looking for a friendly and passionate customer service professional, with great attention to detail and the willingness to go above and beyond to provide amazing experiences for their customers.

The successful candidate will have experience of working at a supervisory level, ideally within a corporate reception environment.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.