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A leading hotel in Crawley is seeking a Duty Manager to enhance guest service within its esteemed Guest Services team. The role requires a warm personality and structured coordination of shifts to achieve high guest satisfaction, with responsibilities including staff management and guest interaction.
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A smart, friendly, well-organised, guest service-focused individual is sought to complete our Guest Services team. You must have a five-star smile! and a warm, welcoming, and approachable personality. You are key to our guest service experience. You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel and spa to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay.
Requirements
The Benefits
£31,000 per annum + monthly service charge payment
Additional benefits include:
Discounted hotel accommodation for you and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discounts on all food & beverage at all hotels
Discounts on individual treatments booked in our two Utopia Spas
Discounts on retail products in our two Utopia Spas
Refer a Friend staff recruitment scheme
Additional benefits when celebrating your 1, 3, and 5-year anniversaries, including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holidays.