Guest Services Lead (Water World)

Ocean Park Corporation; Aberdeen City; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading amusement park operator located in Aberdeen City is looking for a dedicated individual to ensure excellent guest experiences and efficiently handle enquiries at various locations, including ticketing and admission areas. Responsibilities include checking documents, preparing reports, and maintaining high professional standards. A comprehensive understanding of relevant systems and attention to guest feedback are essential for this role.

Qualifications

• Strong knowledge of guest service systems and procedures.
• Ability to maintain a professional self-image.
• Experience in handling guest enquiries effectively.

Responsibilities

• Provide excellent guest experience and handle enquiries at various locations.
• Ensure effective execution of all applicable systems and procedures.
• Check and prepare sales-related documents and reports.

Job description

Overview

The incumbent will be responsible for creating excellent guest experience and handling guest enquiries via all guest areas at ticketing & enquiry counter, admission gate and cabana area. He/she has to be knowledgeable of all systems and procedures and ensure effective execution. He/she will also assist to check documents submitted by ticket sellers against computer sales records and to prepare various reports to senior management. He/she has to maintain a professional self-image of the highest standards within the Park and follow-up guest comments and requests to relevant with appropriate departments.

Responsibilities

• Provide excellent guest experience and handle guest enquiries at ticketing & enquiry counter, admission gate, and cabana area.
• Be knowledgeable of all applicable systems and procedures and ensure effective execution.
• Check documents submitted by ticket sellers against computer sales records.
• Prepare various reports for senior management.
• Maintain a professional appearance and uphold high standards within the Park.
• Follow up on guest comments and requests with relevant departments.

Note

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