Guest Services Host Wilde - Operations · Wilde Operations · Wilde Manchester

Wilde; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working patterns

Bonus scheme

Discounted rates

Refer and earn

Education Support

Volunteer days

EAP

Job summary

Wilde, a thriving aparthotel operator, invites you to join our guest services team as a Guest Services Host. You’ll work across our public areas, lobby, reception and bars, delivering exceptional service in a fast-paced, lively environment.

We value enthusiasm, inclusivity and community engagement. Full training is provided, and you’ll have opportunities to grow with a brand that celebrates individuality while maintaining high standards of hospitality.

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests in our dynamic lobby, bar, and host stand while delivering excellent service.
• Represent Wilde with pride and enthusiasm across all guest touchpoints.
• Master communication and teamwork to create memorable guest experiences.
• Aim for excellence daily and push boundaries together.
• Greet guests warmly from arrival and ensure they feel at home.
• Learn guest preferences to provide personalised service.
• Seek opportunities to innovate and improve.
• Foster a culture of inclusivity and respect within the team.
• Engage with the local community and participate in initiatives.
• Align with Staycity Group sustainability criteria and Green Key standards.

Skills

Customer service

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Guest Services Host at Wilde to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Flexible working patterns

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, and your family and friends

• Refer and earn scheme - earn up to £/€550

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Prior experience in a similar role is helpful but full training will be provided!

What you can do for us:

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.

• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.

• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.

• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.

• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.

• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.

• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.

• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key