Guest Services Host - Trinity Leeds

Mitie; Annaclone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer service firm is looking for a Guest Services Host at Trinity Leeds Shopping Centre. This part-time role involves welcoming guests, managing the Guest Lounge, and ensuring outstanding customer service. Candidates must have at least 2 years of experience in a customer-facing role, demonstrate strong communication skills, and have a proactive attitude. This is an excellent opportunity to work in a vibrant environment.

Qualifications

• Minimum of 2 years' experience in a customer-facing role, ideally in retail or hospitality.
• Genuine enthusiasm for customer service and delivering exceptional guest experiences.

Responsibilities

• Provide a warm and professional welcome to all guests visiting the centre.
• Manage the Guest Lounge and reception area.
• Respond to email and telephone queries in a timely manner.

Skills

Strong communication skills

Problem-solving mindset

Customer service enthusiasm

Team player attitude

Job description

Overview

Job Title: Guest Services Host

Location: Trinity Leeds Shopping Centre, Leeds

Contract Type: Permanent, Part-Time

Hours: 30 hours per week (4 week rolling rota)

Shift Pattern: Between 08:30 - 20:00 (varies by day and event schedule)

Rate of Pay: £12.60 per hour

Responsibilities

• Provide a warm and professional welcome to all guests visiting the centre.
• Manage the Guest Lounge and reception area, handling all enquiries with courtesy, professionalism, and care.
• Use active listening and problem-solving skills to understand and respond to guest needs.
• Respond to email and telephone queries in a timely and professional manner.
• Process Trinity Leeds Gift Card sales and maintain accurate records.
• Handle and log lost property in line with centre procedures.
• Maintain the presentation and cleanliness of the Guest Services Lounge.
• Work collaboratively with the wider team, following a “one team” approach to customer service.
• Support centre management with administrative duties when required.
• Follow safety procedures and report any suspicious activity or incidents to the Control Room.
• Assist during fire or emergency situations as per training.
• Participate in seasonal centre events and activations such as craft clubs, sip sessions, and artisan markets.
• Uphold Trinity Leeds and Landsec values at all times.

What We're Looking For

• A minimum of 2 years' experience in a customer-facing role, ideally in retail or hospitality.
• Strong communication skills with the ability to build rapport quickly.
• Problem-solving mindset with the initiative to resolve guest issues confidently.
• A genuine enthusiasm for customer service and delivering exceptional guest experiences.
• Team player with a proactive and positive attitude.
• Professional personal presentation and a courteous manner.

Desirable Personal Characteristics

• Approachable and empathetic
• Reliable and punctual
• Calm under pressure
• Attention to detail
• Willingness to support team goals and flexible with shift patterns

Why Join Us?

This is your opportunity to be part of a vibrant, customer-focused environment in one of Leeds\'s most iconic shopping destinations. We pride ourselves on teamwork, integrity, and delivering outstanding service — and we'd love you to be part of it.