Guest Services Host - Manchester

Chartwells Independent; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading guest services provider in Manchester is seeking a Guest Services Host to manage onsite community interactions. You will greet visitors, assist in meeting organization, and work with teams to maintain a welcoming environment. The ideal candidate will be proactive and possess excellent interpersonal skills. This full-time role offers a variety of perks, including discounts and wellness programs.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Access to wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• Ability to easily build rapport with stakeholders.
• Proactive and adaptable.
• Demonstrates professional presentation and etiquette.

Responsibilities

• Meet and greet all visitors.
• Manage the switchboard alongside the team.
• Book and support meetings and events.

Skills

Positive, outgoing personality

Attention to detail

Excellent communication skills

Job description

You will be part of EMEA wide team of 24 and growing! The team works very collaboratively even though we are widespread and are looking forward to having you join our team. You will play a crucial role in managing the onsite community, keeping the employees happy and engaged, and dealing with any issues that should arise.

We are recruiting a Guest Services Host to join our vibrant and friendly Rapport team, based in our client’s offices in Manchester. Our client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding service all key stakeholders.

Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Meeting and greeting all visitors to site
• Working alongside the team to manage the switchboard
• Being involved in staff events from the social aspect to planning and implementing with the office leadership team
• Booking and supporting all meetings and events, using EMS
• Liaising with the catering team regarding all meeting hospitality
• Supporting local office team with ad-hoc administrative duties
• Supporting with access pass control and implementation

The ideal candidate will:

• Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit,
  Walk Tall, Stronger Together
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values atwww.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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