Guest Services Host

Wyboston Lakes ltd; Wyboston; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality company in Wyboston is looking for a Guest Services team member. The role involves checking guests in and out, answering queries, and ensuring exceptional customer service. Ideal candidates are friendly, proactive, and able to work in a dynamic environment. Offered benefits include a bonus scheme, company discounts, and free meals on duty.

Benefits

Bonus scheme

Company discounts

Health cash plan

Free meals on duty

Free parking

Free company uniform

Responsibilities

• Provide excellent customer service
• Check guests in and out
• Answer queries and represent the hotel
• Ensure a positive and memorable experience for guests

Skills

Excellent communication skills

People person

Friendly and helpful demeanor

Ability to work in a fast-paced environment

Job description

Overview

We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn. The expectations we have in relation to standards are high. Your main focus will be to look after our guests and provide excellent customer service to them. Your day will be varied, checking our guests in and out, answering any queries they may have and be the face of the hotel. Ultimately, you will be helping our guests to have a positive and memorable experience. This role is 24 hours per week working any 3 days out of 7.

Responsibilities

• Look after our guests and provide excellent customer service
• Check guests in and out
• Answer queries and be the face of the hotel
• Help guests have a positive and memorable experience

Qualifications

• A smile! Someone who is a people person
• Excellent communications skills with both customers and team members
• The natural urge to be helpful and genuinely friendly
• The ability to work in a fast paced environment
• Disability Confident
• A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Flexibility

• Flexibility to work on a rota basis across seven days a week
• Someone who embraces the Wyboston culture

Benefits

• Bonus scheme for all
• Company discounts on a wide range of products including; food, drink, bedrooms, golf usage and membership, gym membership, ride leisure
• Online benefit scheme which gives you discounts on over 200 brands and shops nationwide through our provider Perkbox
• Company sick pay
• Health cash plan
• £300 employee referral scheme
• Christmas and birthday rewards and recognition
• Long Service awards
• Free meals on duty
• Free parking
• Free company uniform