GUEST SERVICES HOST

Park Plaza; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in London is seeking a Guest Service Host to create memorable experiences for guests. You will manage requests, communicate effectively, and work collaboratively with the team. The ideal candidate must have excellent interpersonal skills, a command of English, and preferably experience in similar roles. This position offers a competitive salary and diverse benefits, fostering a supportive work environment.

Benefits

Salary: £12.65 per hour plus incentive

30 days of holiday per year

Heavily discounted hotel room rates

50% F&B discount

Two free meals per day

Access to pay before payday

Recommend a Friend scheme - £750

Great gym discounts

Travel season ticket loans

Employee Assistance Programme

Uniforms provided

Annual Staff parties and events

Company pension plan

Qualifications

• Possess an excellent command of English.
• Ability to connect with others and manage requests with a caring attitude.
• Previous experience as a Telephone Operator or Receptionist is preferred.

Responsibilities

• Answer external and internal calls, connecting to relevant parties.
• Run daily reports and check for accuracy.
• Follow up with guests to ensure satisfaction.

Skills

Excellent interpersonal skills

Impeccable communication skills

Strong team player

Ability to manage requests promptly

Job description

Guest Service Host At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.As our Guest Service Host, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.As our Guest Service Host, you will receive:

• Salary: £12.65 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training
  
  

The ideal candidate for the Guest Service Host role will:

• Have excellent interpersonal skills and are able to connect with others
• Manage requests promptly, helpfully, politely, and with a caring attitude
• Possess an excellent command of English and have impeccable communication skills
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Attend and actively participate in all required training sessions including shift briefings.
• Work as a strong and committed team member and colleague, as well as proactively nurture all relationships.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• You will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during the day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures
• Contact appropriate individual or department (e.g., Guest Experience, Reception, Housekeeping, Engineering, Security) as necessary to resolve guest call, request, or problem.
• With previous experience as a Telephone Operator or Receptionist preferable
  
  

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it. Apply Now