Guest Services Host

Wyboston Lakes Resort; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family-owned hospitality business in England is seeking a dedicated Guest Services team member. Key responsibilities include providing excellent customer service, checking guests in and out, and ensuring a positive experience. The ideal candidate is friendly, flexible, and able to thrive in a fast-paced environment. This part-time role offers various benefits, including a bonus scheme and company discounts.

Benefits

Bonus scheme for all

Company discounts

Health cash plan

Free meals on duty

Free company uniform

Qualifications

• A smile! Someone who is a people person.
• Excellent communications skills with both customers and team members.
• The natural urge to be helpful and genuinely friendly.

Responsibilities

• Look after guests and provide excellent customer service.
• Check guests in and out; answer queries.
• Help guests have a positive and memorable experience.

Skills

Excellent communication skills

People person

Flexibility

Ability to work in a fast-paced environment

Job description

Overview

We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn. The expectations we have in relation to standards are high.

Responsibilities

• Your main focus will be to look after our guests and provide excellent customer service to them.
• Your day will be varied, checking our guests in and out, answering any queries they may have and be the face of the hotel.
• Ultimately, you will be helping our guests to have a positive and memorable experience.

Role details

This role is 24 hours per week working any 3 days out of 7.

What we’re looking for

• A smile! Someone who is a people person
• Excellent communications skills with both customers and team members
• The natural urge to be helpful and genuinely friendly
• The ability to work in a fast paced environment
• Flexibility to work on a rota basis across seven days a week
• Someone who embraces the Wyboston culture

Why join our team

Now is a great time to start working at Wyboston Lakes! Being a family owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work. Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Bonus scheme for all
• Company discounts on a wide range of products including; food, drink, bedrooms, golf usage and membership, gym membership, ride leisure
• Online benefit scheme which gives you discounts on over 200 brands and shops nationwide through our provider Perkbox
• Company sick pay
• Health cash plan
• £300 employee referral scheme
• Christmas and birthday rewards and recognition
• Long Service awards
• Free meals on duty
• Free parking
• Free company uniform

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.