Guest Services Host

Staycity Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading aparthotel operator is seeking a Guest Services Host to join their team in Edinburgh. The role involves welcoming guests, providing excellent service in a dynamic environment, and representing the brand with enthusiasm. Ideal candidates will have a passion for guest relations, a willingness to learn, and a commitment to delivering memorable experiences. Flexible working patterns and various benefits offered, including a bonus scheme and education support.

Benefits

Flexible working patterns

Bonus scheme for high performers

Discounted overnight stays

Refer and earn scheme

Education support

2 paid volunteer days

Employee Assistance Program

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Deliver excellent service while maintaining a fun and fresh environment.
• Represent the brand with enthusiasm and pride.
• Create memorable experiences through effective communication and teamwork.
• Strive for excellence by setting ambitious goals.
• Greet guests warmly and ensure they feel welcome.
• Learn guest preferences to provide personalized service.
• Innovate and seek opportunities for improvement.
• Foster a culture of respect and inclusivity.
• Participate in local community initiatives.

Job description

Overview

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Host at Wilde to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits

• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Requirements

• We would love you to have: Prior experience in a similar role is helpful but full training will be provided!

What you can do for us

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you\'ll thrive in our dynamic lobby, bar, and host stand. It\'s about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today! Take the leap and click "apply" now!