Guest Services Host

Portico; Cambridge; On-site; GBP 29,000; Full time

Job summary

A leading company in the financial services sector is seeking a Guest Services Host in Cambridge. The role involves being the first point of contact for clients, delivering exceptional customer service, and supporting administration tasks. Ideal candidates will have a passion for service and a proactive approach to their duties.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Strong organisational and communication skills.
• Willingness to go above and beyond.

Responsibilities

• First point of contact for all queries.
• Assist with general administration and catering requests.
• Provide a friendly and engaging welcome.

Skills

Customer service

Communication

Organisational skills

Job description

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Portico is defined by

our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

We are currently recruiting for a Guest Services Host to join our team in the Cambridge offices of a client in the financial services industry!

The successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners, to provide the best possible level of customer service to all.

Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger-than-life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.

They will work closely with the regional facilities manager to assist with general administration, as well as handling catering requests for the meeting rooms and the service of food and drinks.

Hours: 40 hours per week, between 8am–5pm, Mon-Fri
Salary: £28,840

We are looking for a friendly candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational and communication skills, and demonstrating a proactive approach with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform, offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities for our people