Guest Services Host

Portico Corporate Reception Management; Cambridge; On-site; GBP 29,000; Full time

Job summary

A leading company in the financial services industry is seeking a Guest Services Host for their Cambridge offices. This role involves providing exceptional customer service, managing guest needs, and supporting the facilities manager with administrative tasks. The ideal candidate is friendly, proactive, and detail-oriented, dedicated to creating outstanding guest experiences.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for counselling & information services

Access to discounts and benefits platform

Training and development opportunities via our Training Academy

Qualifications

• Proven track record in delivering outstanding customer service.
• Strong organizational and communication skills.
• Passionate about service and detail-oriented.

Responsibilities

• First point of contact for queries, providing excellent customer service.
• Work closely with the regional facilities manager on administration tasks.
• Handle catering requests and serve food/drinks.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Job description

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Guest Services Host - Cambridge Office

We are currently recruiting for a Guest Services Host to join our team in the Cambridge offices of a client in the financial services industry.

The successful candidate will be the first point of contact for all queries and will work closely with the firm’s staff and other service partners to provide the best possible customer service.

They should convey an attitude where no request is too big and no detail is too small, providing a friendly, welcoming environment while remaining security conscious. The ability to be discreet and anticipate guests’ needs is essential.

The role involves working closely with the regional facilities manager on general administration, handling catering requests for meeting rooms, and serving food and drinks.

Details:

• Hours: 40 hours per week, between 8am–5pm, Mon-Fri
• Salary: £28,840

Qualifications:

We seek a friendly candidate passionate about service and detail-oriented. The candidate must be willing to go above and beyond to create exceptional experiences, with strong organizational and communication skills, and a proactive approach to tasks. Proven track record in delivering outstanding customer service is required.

Additional Benefits:

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for counselling & information services
• Access to discounts and benefits platform
• Training and development opportunities via our Training Academy