Guest Services Host

Portico; Birmingham; On-site; GBP 27,000; Full time

Job summary

Portico is seeking a Guest Services Host for their Birmingham office within a client in the financial services. The role includes being the first point of contact for queries and ensuring exceptional customer service with attention to detail. The ideal candidate is friendly, organized, and has a strong customer service background. This position offers full-time hours and comes with various employee benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy with development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Strong organisational and communication skills.
• Willingness to go above and beyond for exceptional client experiences.

Responsibilities

• Act as the first point of contact for all queries.
• Provide best possible customer service to clients.
• Maintain a friendly and welcoming attitude.

Skills

Customer Service

Organisational Skills

Communication Skills

Attention to Detail

Job description

Company Description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

We are currently recruiting for a Guest Services Host to join our team in the Birmingham offices of a client in the financial services industry.

The successful candidate will be the first point of contact for all queries. They will work closely with the firm’s staff and other service partners to provide the best possible customer service.

The Guest Services Host will convey a friendly, welcoming attitude, ensuring no request is too big and no detail too small, while remaining security conscious. They will know when to be discreet and when to go the extra mile to anticipate guests’ needs.

Hours: 40 hours per week, between 8am–5pm, Mon-Fri
Salary: £26,200

If this sounds like you, apply today!

Qualifications

We are looking for a friendly candidate with a passion for service and attention to detail. They should be willing to go above and beyond to create exceptional experiences for clients, with strong organisational and communication skills, and a proactive approach to tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform with savings for high street retailers, hotels, cinemas, and more
• Training Academy with development opportunities