Guest Services Host

TN United Kingdom; Birmingham; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Guest Services Host to join their vibrant team in Birmingham. This role is pivotal as the first point of contact for clients, ensuring that every interaction is met with warmth and professionalism. The ideal candidate will possess a passion for service, strong communication skills, and a proactive approach to anticipating guest needs. With a focus on delivering exceptional customer experiences, you will thrive in a fast-paced environment where attention to detail is paramount. Join a company that values its employees with excellent benefits and training opportunities, making this an exciting chance to grow your career.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Passion for service and attention to detail are essential.
• Proven track record in delivering outstanding customer service.

Responsibilities

• Be the first point of contact for all queries and provide exceptional service.
• Work closely with staff and service partners to enhance customer experience.

Skills

Customer Service

Organizational Skills

Communication Skills

Proactivity

Job description

We are currently recruiting for a Guest Services Host to join our team in the Birmingham offices of a client in the financial services industry!

The successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.

Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.

Hours: 40 hours per week, between 8am–5pm, Mon-Fri
Salary: £26,208

Qualifications

We are looking for a friendly candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational and communication skills and demonstrating a keen level of proactivity with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people