Guest Services Executive (part-time)

Center Parcs UK & Ireland; East Midlands; Hybrid; GBP 24,000 - 29,000; Part time

Job summary

Join a leading holiday company as a Guest Services Executive in a hybrid role. You'll be the first point of contact for guests, handling sensitive situations and ensuring excellent service. This part-time position offers a dynamic work environment with opportunities for career development and unique benefits.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Discounted Center Parcs breaks

20% discount in restaurant and retail

Free use of leisure facilities

Employee Assistance Program

Qualifications

• High standard of written English required.
• Experience in customer service preferred.

Responsibilities

• First point of contact for guest service situations.
• Support various areas within the Contact Centre.

Skills

Communication

Negotiation

Typing

Confidentiality

Team Player

Education

GCSE Grade C in English

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Lotus Notes

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

GUEST SERVICES EXECUTIVE (PART-TIME)

£24,700 per annum

Hybrid role with both office and home-working

This is a fantastic opportunity to join our Head Office Guest Services team as Guest Services Executive.

This role will be part of the Contact Centre team working in the service division and reporting to the Guest Services Team Leader (Post Stay). The main purpose of this role is to recover service situations, helping to ensure that guests return to a future break at Center Parcs.

In this role, you will often be the first point of contact in many difficult and sensitive situations and you will be responsible for protecting the Center Parcs brand. You will be an expert in a designated village, however cross functional working will be required.

This is a multi-skilled role and in line with your fellow team members, you will also be required to support other areas within the wider Contact Centre when necessary.

Excellent verbal and written communication skills are an essential requirement for this role as you will be responsible for responding to our guests via a number of channels.

HOURS OF WORK

You will be contracted to work 120 hours per 4-week period (30 hours per week). Normal working hours are 9am to 5pm, Monday to Friday. However, dynamic working is available whereby the earliest start time is 7am and the latest finish time is 7pm.

Please note, this is a hybrid role with 2 days office-based and 3 days home-working.

About You

Essential requirements:

• A high standard of written English to GCSE Grade C or equivalent as minimum, administration and letter writing skills essential
• Confident communicator with strong negotiation skills
• Excellent telephone manner and the ability to handle difficult people/situations on the telephone successfully
• Ability to work with staff at all levels of the organisation with confidence and assertiveness, and on own initiative
• High competency of typing and knowledge of Lotus Notes, Microsoft Word, Excel and PowerPoint
• Good understanding of Social Media e.g. TripAdvisor, Twitter and Facebook
• Confidentiality paramount
• Ability to work well in a fast paced environment
• Positive attitude dedicated to excellent guest care
• Team Player
  
  

Desirable Requirements

• Experience working with customer services databases/software applications
• Previous customer service experience, preferably gained within a Guest Services/Customer Complaints or Call Centre environment
  
  

About The Benefits

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
  
  

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 27th May 2025 at 12 Noon

Interviews to be held: 18th & 19th June 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

Follow us - Facebook | LinkedIn

At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Center Parcs UK & Ireland by 2x

Get notified about new Service Executive jobs in Nottinghamshire, England, United Kingdom.

Customer Service Representative (Hybrid - 3x weekly on site)

Milton, England, United Kingdom 5 days ago

Besthorpe, England, United Kingdom 1 month ago

Nottinghamshire, England, United Kingdom 1 day ago

Annesley Woodhouse, England, United Kingdom 2 weeks ago

Newark-On-Trent, England, United Kingdom 1 week ago

Worksop, England, United Kingdom 2 weeks ago

Mansfield, England, United Kingdom 3 days ago

Besthorpe, England, United Kingdom 1 month ago

Retford, England, United Kingdom 6 days ago

BIA Customer Service Agent (personal lines)

Nottinghamshire, England, United Kingdom 1 day ago

Newark-On-Trent, England, United Kingdom 1 month ago

Sutton In Ashfield, England, United Kingdom 1 month ago

Sutton In Ashfield, England, United Kingdom 1 month ago

Forest Town, England, United Kingdom 6 months ago

Forest Town, England, United Kingdom 1 year ago

Forest Town, England, United Kingdom 1 year ago

Blyth, England, United Kingdom 1 week ago

Mansfield Woodhouse, England, United Kingdom 5 days ago

Newark-On-Trent, England, United Kingdom 1 day ago

Newark-On-Trent, England, United Kingdom 1 week ago

Field Sales Executive - Sutton In Ashfield (OTE £50k)

Sutton In Ashfield, England, United Kingdom 3 days ago

Nottinghamshire, England, United Kingdom 1 week ago

West Drayton, England, United Kingdom 1 week ago

Nottinghamshire, England, United Kingdom 1 week ago

Children's Service Manager - Family Support & Safeguarding Team

Nottinghamshire, England, United Kingdom 2 days ago

Newark-On-Trent, England, United Kingdom 1 day ago

Normanton, England, United Kingdom 6 days ago

Field Service Engineer : Forestry and Recycling

Nottinghamshire, England, United Kingdom 2 weeks ago

Newark-On-Trent, England, United Kingdom 2 months ago

Sutton In Ashfield, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.