Guest Services Event Staff | Part-Time | Subaru Park

Oak View Group; Chester, Greater Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player in live event management is seeking enthusiastic Guest Services Staff to enhance the experience at Subaru Park. This role involves greeting guests, monitoring crowd behavior, and ensuring a safe and enjoyable environment for all attendees. Ideal candidates will bring a friendly demeanor and strong customer service skills, ready to manage high-stress situations with poise. Join a diverse team committed to delivering the highest quality sports and entertainment experiences while working in a dynamic and engaging atmosphere. Your contributions will play a vital role in creating memorable moments for guests.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Experience in customer service is essential for this role.
• Ability to manage high stress situations and work long hours.

Responsibilities

• Greet guests and assist them throughout the stadium.
• Monitor crowd behavior and ensure guest safety.
• Provide exceptional customer service to all patrons.

Skills

Customer Service

Stress Management

Communication Skills

Problem Solving

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

As a representative of the Guest Services Staff, you will be responsible for greeting guests and assisting them throughout the stadium, monitoring crowd behavior and taking steps to ensure that each guest has a positive experience at Subaru Park. The Guest Service Staff works hard to make sure our facility looks its best and our guests receive the assistance they need. All Guest Staff members work with the mindset of completing our mission of providing our Guests with the “highest quality sports and entertainment experience” possible.

This role pays an hourly rate of $14.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

1. Greet all guests and welcome them to Subaru Park.
2. Be familiar with ticketing, seating locations, procedures and building policies.
3. Able to handle large groups of guests.
4. Maintain control of your assigned sections or area.
5. Anticipate and correct any trouble situations in your area.
6. Know general building information and locations of various amenities.
7. Ensure areas are safe for patrons and staff.
8. Monitor alcohol consumption and related issues.
9. Provide exceptional customer service to all patrons.
10. Perform other duties as assigned.

Qualifications

1. Available to work a variety of scheduled shifts, with a majority of shifts occurring over evenings and weekends.
2. Experience in customer service.
3. Ability to manage high stress situations.
4. Able to be on feet for long periods of time.
5. Ability to work outside in extreme weather conditions.
6. Must have a pleasant and outgoing personality.
7. Must be friendly, courteous and polite with a positive attitude.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.