Guest Services Coordinator

Peverel Court Care; Aylesbury; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading nursing home in Aylesbury is looking for a Guest Services Coordinator to enhance hospitality experiences for residents and their families. Join our caring team and make a meaningful difference every day, offering a dynamic role that promotes personalized service while upholding exceptional standards of care.

Benefits

Paid e-learning

24/7 access to an online GP

Team-building social events

Monthly off-site massage

Referral scheme

Sponsorship for qualifications

Complimentary fresh fruits and snacks

On-site parking

Cycle to work scheme

Automatic enrolment to workplace pension

Qualifications

• Excellent communication skills (both verbal and written).
• Ability to take the initiative with energy and enthusiasm.
• Strong judgement and decision-making ability.

Responsibilities

• Support residents and guests across all hospitality areas.
• Create personalized moments to enhance guest experiences.
• Promote good working practices to ensure a safe environment.

Skills

Time management

Problem solving

Organisational skills

Communication

Service mindset

Judgment

Job description

Department: Hospitality

Location: Stone House Nursing Home

Compensation: £14.50 / hour

Description

Are you a friendly, organised individual with a passion for hospitality and outstanding service?

Our award-winning nursing home in Aylesbury is seeking a Guest Services Coordinator to create memorable experiences for our residents and their families.

Employee Benefits

At Peverel Court Care, our team mean the world to us. That’s why we are committed to providing an outstanding, well-rounded employee benefits package to make sure we care for our team, while they care for our residents.

• Excellent remuneration packages
• Paid e-learning
• 24/7 access to an online GP
• Team-building social events and experiences
• Rewards and recognition scheme
• Monthly off-site massage
• Referral scheme - earn up to £500 per successful referral
• Company sponsorship for professional and academic qualifications
• Complimentary fresh fruits and snacks
• On-site parking
• Cycle to work scheme
• Automatic enrolment to workplace pension
  
  

What to expect in this role

Whether hosting a dinner party or a champagne reception, we encourage our residents and their relatives to make full use of our beautiful home and the facilities within, truly making it their own.

As Guest Services Coordinator, you will be at the heart of our hospitality experience. You’ll support residents and guests across all areas of hospitality, enhancing their stay and visit by creating personalised moments. This dynamic role is essential to upholding the exceptional standards of care and service that we strive to deliver at Peverel Court Care.

Join our caring team at Stone House Nursing Home and make a meaningful difference in the lives of our residents every day.

40 hours per week.

Approximately £30,000 per annum.

What we expect of you

• To promote good working practices and to perform duties competently and in accordance with company policies so ensuring a safe and secure environment for both residents and staff.
• That any accident is dealt with effectively and that correct reporting procedures are followed.
• Demonstrate outstanding time management, problem solving, organisational and prioritisation skills.
• Excellent communication skills (both verbal and written), and confidence communicating with people at all levels whilst maintaining confidentiality when required.
• A strong service mindset and flexible can-do approach.
• Strong judgement and decision-making ability.
• Have energy, enthusiasm and confidence to take the initiative.