Guest Services Assistant (Nights)

Holiday Inn Leamington Spa; Warwick; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading hotel is seeking a Guest Services Assistant (Nights) to provide exceptional service and ensure guest safety during night shifts. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work under pressure. A range of additional benefits, including discounts and support programs, are offered to promote a positive work environment.

Benefits

Discounts for weekends away

Retail and restaurant discounts

Free Leisure Club membership

Opportunities for career progression

Mental health support through Employee Assistance Line

Celebratory events like KewFest

Qualifications

• Excellent customer service skills and confidence in anticipating guest needs.
• Great communication skills and ability to use technology effectively.
• Flexible, results-focused, and able to work under pressure.

Responsibilities

• Deliver outstanding service to guests during the night.
• Respond to guest complaints and provide a safe and clean experience.
• Engage with guests and upsell hotel services.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Flexibility

Technology Use

Working Under Pressure

Job description

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Guest Services Assistant (Nights), Warwick

Location: Warwick, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 046ba90bfac3

Job Views: 13

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

This role is all about delivering an outstanding service to guests during the night, ensuring safety, hospitality, and a memorable experience. You will support the hotel in achieving its performance metrics and objectives, working with an incredible Guest Services team.

What you’ll be doing as a Guest Service Assistant:

• Ensuring all guests experience outstanding service during out-of-hours
• Providing a safe visit, exceeding expectations around cleanliness
• Engaging with late check-in guests, assessing their needs, and adapting your approach
• Looking for opportunities to up-sell and enhance guest experiences
• Demonstrating sales skills in bedroom, M&E, and F&B offerings, including recommending upgrades and dining options
• Responding to guest complaints and turning negative feedback into positive experiences
• Processing reservations accurately via phone or walk-in

What’ll make you a great fit:

• You’ll need to be a night owl due to working hours
• Experience doesn’t matter as long as you have excellent customer service skills and confidence in anticipating guest needs
• You enjoy using technology to make work easier and improve guest experience
• You have great interpersonal and communication skills
• You are attentive to details and guests’ needs
• You are flexible, results-focused, and able to work under pressure
• You are self-motivated and confident
• You are hardworking and fun!
• If you enjoy travelling, we offer preferential rates for weekends away and discounts through our International IHG program
• Additional benefits include retail, restaurant, and event discounts, hotel discount codes for friends and family, free Leisure Club membership, and opportunities for career progression both in the UK and internationally
• We celebrate with events like KewFest, Employee Appreciation Week, and Awards evening
• We also provide mental health support through our 24/7 Employee Assistance Line