Guest Services Assistant (Nights)

Holiday Inn Derby Nottingham; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Holiday Inn Derby Nottingham recherche un 'Nights Guest Service Assistant' pour garantir un service client exceptionnel pendant les heures de nuit. Ce rôle implique d'aider à atteindre les objectifs de l'hôtel tout en établissant des relations positives avec les clients. Une expérience dans un rôle orienté client est fortement souhaitée.

Benefits

Développement de carrière

Réductions pour employés

Accès gratuit aux clubs de loisirs

Soutien à la santé mentale 24/7

Événements et récompenses annuels

Qualifications

• Expérience préalable dans un rôle orienté client.
• Passion pour le service à la clientèle.
• Compétences technologiques, notamment MS Office.

Responsibilities

• Assurer une expérience client exceptionnelle pendant les heures de nuit.
• Établir des relations avec les clients et répondre à leurs besoins.
• Maintenir une connaissance des produits et services de l'hôtel.

Skills

Customer Service

Communication

Technology Use

Job description

Guest Services Assistant (Nights), Nottingham

Location:

Nottingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

117abf9d477d

Job Views:

49

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Derby-Nottingham M1J25 (NG10 5NJ).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. For more information before applying, please contact our resourcing team at [emailprotected].

Benefits include:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across major retailers, restaurants, and events
• Complimentary Employee, Family, and Friends discounts at Kew Green Hotels and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Free unlimited access to leisure clubs (gym, pool, steam rooms)

What you’ll bring:

Previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service are preferred. The ability to anticipate guests' needs and comfort with using technology, including MS Office, are highly desirable.

Next steps:

A member of our hotel team will contact you to schedule a 15-minute chat to learn more about you and explain the role. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.