Guest Services Assistant (Nights)

Holiday Inn Derby Nottingham; Nottingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel brand is seeking a Night Guest Services Assistant in Nottingham. You will ensure guests receive exceptional service during out-of-hours, fostering strong relationships and maintaining high hospitality standards. Ideal candidates have experience in customer service and a passion for guest satisfaction. This role includes career development opportunities and employee discounts.

Benefits

Career development opportunities

Discounts at major retailers

Employee hotel discounts worldwide

Unlimited access to leisure facilities

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Passion for excellent customer service.
• Ability to anticipate guest needs.

Responsibilities

• Ensure guests receive a safe, outstanding experience.
• Build relationships with guests and assess their needs.
• Maintain high product and service knowledge.

Skills

Customer service

Technology comfort

Communication

Tools

MS Office

Job description

Guest Services Assistant (Nights), Nottingham

Job Details

• Location: Nottingham, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 117abf9d477d
• Job Views: 17
• Posted: 12.08.2025
• Expiry Date: 26.09.2025

Job Description

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Derby-Nottingham M1J25 (NG10 5NJ).

• Supporting the hotel in achieving brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining high product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests

Beyond that, you'll embody our company values and culture, ensuring service excellence remains our top priority.

Other titles for this role include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Additional Information

Full details of the role will be discussed with shortlisted candidates. To learn more before applying, contact our resourcing team at [email protected].

• Annual Conference Event and Awards
• Career development and personal growth opportunities
• Discounts at major retailers, restaurants, and events
• Employee, Family, and Friends hotel discounts worldwide
• 50% off food and beverages during hotel stays
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Unlimited access to leisure facilities (gym, pool, steam rooms)

Qualifications

Previous experience in a fast-paced, customer-facing role and a passion for excellent customer service are preferred. The ability to anticipate guest needs is highly desirable. Comfort with technology, including MS Office, is also beneficial.

Next Steps

A hotel team member will contact you for a 15-minute chat to discuss the role and your skills. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.