Guest Services Assistant (Nights)

TN United Kingdom; Mid Sussex; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Nights Guest Service Assistants to provide exceptional service during out-of-hours at their attractive hotel in Haydock. This role emphasizes building relationships with guests, ensuring recognition for repeat visitors, and maintaining high hospitality standards. With robust career development opportunities and attractive discounts, this position offers a chance to grow in a supportive environment. If you have a passion for customer service and the ability to anticipate needs, this role could be your perfect fit.

Benefits

Annual Conference Event and Awards

Career development opportunities

Discounts across major retailers

Complimentary hotel discounts

50% off food and beverage

Employee Assistance Line

Unlimited access to Leisure Clubs

Qualifications

• Experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.

Responsibilities

• Ensure guests receive a safe, outstanding experience.
• Build relationships with guests and adapt approach accordingly.

Skills

Customer Service

Communication

MS Office

Job description

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Client:

Location:

Haydock, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

60d4c1df46d2

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Haydock M6J23 (WA12 0JG).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, reach out to our resourcing team at [emailprotected].

- Annual Conference Event and Awards

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide!

- 50% off food and beverage while staying in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using various technologies, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to learn more about you. We will explain the role in detail, and you can showcase your skills. If successful, you'll meet the Business Excellence Manager or Guest Service Manager.