Guest Services Assistant (Nights)

Holiday Inn Chester South; England; On-site; GBP 20,000 - 27,000; Full time

Job summary

The Holiday Inn Chester South is seeking a Nights Guest Service Assistant dedicated to ensuring outstanding guest experiences during out-of-hours. Responsibilities include supporting hotel metrics, building guest relationships, and maintaining service excellence, with opportunities for growth and numerous employee perks.

Benefits

Robust career development opportunities

Attractive discounts across retailers and restaurants

50% off food and beverage at hotels

FREE unlimited access to Leisure Clubs

24/7 Employee Assistance Line for support

Qualifications

• Experience in a fast-paced, customer-facing role.
• Comfortable using technology, including MS Office.

Responsibilities

• Ensuring guests receive a safe, outstanding experience.
• Building relationships with guests and addressing their needs.
• Following SOPs for consistent hospitality.

Skills

Customer service

Technology usage

Communication

Job description

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Client:

Location:

Cheshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ab93c0782497

Job Views:

19

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Holiday INN Chester South.

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, please contact our resourcing team at [emailprotected].

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many retailers, restaurants, and events
• Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying at our hotels
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• FREE and UNLIMITED access to Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using technology, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and you can highlight your skills. Successful candidates will then meet with the Business Excellence Manager or Guest Service Manager.