Guest Services Assistant (Nights)

Holiday Inn Haydock; East Grinstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Holiday Inn Haydock seeks a Nights Guest Service Assistant to ensure exceptional guest experiences during out-of-hours. Responsibilities include building relationships with guests, supporting hotel objectives, and maintaining service excellence. Candidates should have prior customer service experience and be comfortable with technology, such as MS Office.

Benefits

Attractive discounts across major retailers

Complimentary Employee, Family, and Friends discounts

50% off food and beverage

Access to Leisure Clubs (gym, pool)

Qualifications

• Previous experience in a fast-paced, customer-facing role is ideal.
• Ability to anticipate guests' needs is highly desirable.

Responsibilities

• Ensure every guest receives a safe and outstanding experience during out-of-hours.
• Support hotel objectives and build relationships with guests.

Skills

Customer Service

Technology Use

Tools

MS Office

Job description

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is based at our attractive hotel in Haydock M6J23 (WA12 0JG).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [emailprotected].

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills. If successful, you will meet the Business Excellence Manager or Guest Service Manager.