Guest Services Assistant (Nights)

Holiday Inn Brighton Seafront; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel brand seeks a Night Guest Services Assistant to provide exceptional service and foster guest relationships at their Brighton location. Responsibilities include ensuring guest satisfaction and maintaining service standards. Ideal candidates will have previous customer service experience and tech-savviness, with opportunities for personal growth and career advancement.

Benefits

Annual Conference Event and Awards

Career development opportunities

Employee discounts at retailers

Discounts in Kew Green Hotels and partner hotels

50% off food and beverage in hotels

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Experience in a fast-paced, customer-facing role preferred.
• Ability to anticipate guests' needs essential.
• Comfortable with technology.

Responsibilities

• Ensure guests receive a safe, outstanding experience during out-of-hours.
• Build and develop relationships with guests, adapting approach as needed.
• Maintain service excellence and knowledge about IHG hotels.

Skills

Customer Service

Technology Use

Tools

MS Office

Job description

Guest Services Assistant (Nights), Brighton

Client:

Holiday Inn Brighton Seafront

Location:

Brighton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

01bf0f2a978a

Job Views:

20

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Brighton (BN1 2JF).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. To learn more about the role before applying, contact our resourcing team at [emailprotected].

Benefits:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

Requirements:

Previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service are preferred. The ability to anticipate guests' needs and comfort with using technology, including MS Office, are also desirable.

Next steps:

A member of the hotel team will contact you to schedule a 15-minute chat to learn more about you. This will be followed by a potential interview with the Business Excellence Manager or Guest Service Manager.