Guest Services Assistant

Sodexo Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Guest Services Assistant to enhance visitor experiences at a prestigious London headquarters. This role is pivotal in fostering relationships and ensuring seamless operations in a dynamic corporate environment. Ideal candidates will possess strong interpersonal skills and a customer-first mindset, thriving under pressure while maintaining professionalism. Join a team that values inclusivity and offers a flexible work environment, competitive compensation, and numerous employee benefits. This is a unique opportunity to make a meaningful impact in a high-profile setting.

Benefits

Flexible work environment

Competitive compensation

Employee benefits and rewards

Training and development programs

Qualifications

• Experience in front-of-house or guest services roles.
• Strong customer-first approach and communication skills.

Responsibilities

• Ensure smooth operations of reception and guest areas.
• Provide a professional welcome to all visitors.

Skills

Interpersonal Skills

Communication Skills

Customer Service

IT Proficiency

Tools

Digital Booking Tools

Job description

Job Title: Guest Services Assistant
Location: Diageo 1HQ, 16 Great Marlborough St, London W1F 7HS
Contract Type: Fixed Term (9-12 months)
Working Hours: 40 hours per week, Monday to Friday (07:00–19:00 shift pattern)
Hourly Rate: £13.40

Job Introduction
We’re looking for a Guest Services Assistant to join our team at Diageo’s prestigious London headquarters. This is a fantastic opportunity to deliver a first-class experience to visitors and employees alike in a high-profile corporate setting. As the first point of contact, you’ll play a key role in shaping guest impressions and fostering strong relationships with stakeholders.

Main Responsibilities

Ensure smooth day-to-day operations of the reception and guest areas.

Provide a warm and professional welcome to all visitors and clients.

Monitor and manage office spaces to maintain a consistent and excellent guest experience.

Build and maintain strong, collaborative relationships with clients and senior stakeholders.

Respond to queries, troubleshoot guest issues, and provide general support services across the building.

Represent Sodexo and Diageo to the highest standard of professionalism and service.

The Ideal Candidate

Strong interpersonal and communication skills, with a customer-first approach.

Experience in a front-of-house, guest services or hospitality role.

Able to work well under pressure in a fast-paced corporate environment.

Proficient in basic IT systems and comfortable using digital booking tools.

Flexible, dependable and well-presented at all times.

What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you. You’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment

Competitive compensation

Wide range of employee benefits and rewards

Training and development programs

About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We believe in the difference a day makes. That’s why we bring everyday to life for our clients, our customers, and our colleagues. We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

Location 16 Great Marlborough St, London W1F 7HS, United Kingdom