Guest Services Assistant

K2 Recruitment; Bicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

K2 Recruitment is seeking a Guest Concierge for a temporary role at a premier outlet village. The ideal candidate will have experience in luxury hospitality, be fluent in Arabic, and possess excellent communication skills. This position offers £13.00 per hour with potential for a permanent position.

Qualifications

• Proven experience in luxury hospitality or tourism.
• Ability to work under pressure and use initiative.
• Excellent written and verbal communication skills.

Responsibilities

• Welcome guests and provide world-class customer service.
• Resolve customer complaints with empathy and professionalism.
• Communicate procedures and policies to ensure customer satisfaction.

Skills

Communication

Customer Service

Arabic

IT Literacy

Job description

An exciting opportunity has arisen for a dedicated individual with the ability to speak Arabic to work within Europe’s most exciting outlet village, in their Guest Services team. You will be required to provide a flagship standard of service to customers, maintaining the outstanding reputation of the business.

The key responsibilities of a Guest Concierge will be:
• Welcoming guests at varying locations within the destination.
• Continuously promote and advocate all functions, add on services and Brands through knowledgeable customer service.
• Take responsibility for resolving any customer complaints with empathy and professionalism, in line with company procedure.
• Communicating all procedures and policies where appropriate to ensure customers complete satisfaction at every opportunity.
• Anticipate the needs and requirements of guests while providing efficient solutions and information.
• Maintain knowledge of the current promotions/offers within the brands.

Personal Attributes:
• Have proven experience working with the public within a luxury hospitality or tourism environment with solid understanding of the tourism, luxury retail or hospitality sector, and the necessity to provide a world class customer service.
• Show ability to work under pressure in a fast-paced environment and use own initiative.
• Be flexible in working hours and available to work weekends and evenings as required.
• Ideally have experience of dealing with international guests or customers.
• Demonstrate excellent communication skills, both written and verbal.
• Be IT literate in all Microsoft packages.
• Able to speak Arabic.

This is a temporary position paying £13.00 per hour and may lead to a permanent role for the right candidate. If you have the skills above and are looking for your next position, please apply now!

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

K2 Recruitment, 5 London Road, Bicester, Oxfordshire OX26 6BU
Tel: [phone] or 01295 709300 . Fax: [phone]
Email: [e-mail]