Guest Services Ambassador - Manchester

Rapport Guest Services; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Guest Services Ambassador in Manchester, where you'll play a pivotal role in delivering a 5-star experience to clients and guests. This hands-on role requires a proactive individual who thrives in a dynamic environment, ensuring every detail is perfect from the reception to the meeting rooms. With opportunities for personal and professional growth, and a commitment to employee wellbeing, this position is perfect for someone passionate about service excellence. Embrace the chance to make a difference in a prestigious setting!

Benefits

Travel Discounts

Grocery Discounts

Life Assurance

Cash Rewards

Pension Scheme

Wellness Programs

Employee Assistance Program

Digital GP Services

Learning Opportunities

Paid Volunteer Day

Qualifications

• Excellent communication skills and a can-do attitude.
• Ability to work as part of a team and create rapport with stakeholders.

Responsibilities

• Provide exceptional service to clients and guests.
• Maintain a clean and presentable office environment.
• Support administrative tasks and manage client arrivals.

Skills

Customer Service

Communication

Teamwork

Proactivity

Attention to Detail

Job description

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We are recruiting Guest Services Ambassador to join our Rapport team at one of our prestigious client offices in Manchester. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders.

The Guest Services Ambassador is a “hands on” and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role will specialise in the external client experience, from the ground floor to the meeting room, and is pivotal in creating an exceptional guest experience while maintaining a high standard of service.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 7:30 AM - 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
  
  
  

Main Responsibilities

• Provide exceptional service to clients and guests, ensuring their needs are met efficiently and professionally.
• Maintain a clean, safe, and presentable office environment at all times, adhering to high standards.
• Support the back-of-house team with administrative tasks, including scanning and filing requests.
• Prepare and maintain meeting rooms, ensuring they are clean and set up according to specific requirements.
• Serve lunch and refreshments to business members in the on-site restaurant, maintaining high levels of service.
• Manage client arrivals at the reception area, including room bookings and ensuring smooth check-ins.
• Be proactive in seeking opportunities to improve office efficiencies and overall business environment.
• Collaborate effectively with team members to ensure smooth operation and clear communication.
• Uphold high standards of personal presentation and conduct, representing the company in a professional manner.
• Maintain and monitor vending and tea points to ensure availability and cleanliness.
  
  
  

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be an up-beat team player with integrity and a can-do attitude
• Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
• Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
• Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
  
  
  

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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