Guest Services Ambassador

Chartwells Independent; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading guest services provider in London is seeking a Guest Services Ambassador to deliver exceptional service to clients and customers. The role involves welcoming guests, supporting office operations, and maintaining a high standard of hospitality. Candidates should have at least one year of customer service experience, strong communication skills, and an organized approach to work. This position offers a full-time contract with numerous benefits including discounts and wellness programs.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• Minimum of one year experience in a guest/client facing customer service environment.
• Outgoing personality and ability to build rapport.
• Strong command of the English language, both verbal and written.

Responsibilities

• Welcome guests and ensure their visit is enjoyable.
• Support office operations by coordinating maintenance requests.
• Manage hospitality duties and ensure meeting rooms are prepared.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to build rapport

Job description

We are recruiting a Gust Services Ambassador to join our Rapport team, based at two of our client’s offices near Piccadilly Circus andOxford Street. Our client is an investment management firm, providing financial services with a big emphasis on sustainable investment options.

The position holder will play a crucial part in providing excellent service to clients and customers, ensuring highest standard for the Front of House Guest Services, Call Services, and on-site Office Services coordination.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6:30 PM)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Acting as the main point of contact on the client floor welcoming internal and external guests and looking after them for the duration of their visit
• Supporting Executive Assistants to ensure smooth day-to-day office operations (i.e., maintenance requests, facilities vendor visits, building engineer site visits, etc.)
• Welcoming guests at the reception and escorting them to their meeting rooms or required destinations within the building
• Handling switchboard calls in accordance with the firm’s standards
• Proactively managing the office space and meeting rooms are impeccable, and equipment is in working order
• Handling hospitality duties and relating catering requirements (i.e., collecting breakfast, ordering lunch, setting up kitchens, maintaining coffee/milk machines)
• Communicating effectively with other departments and service providers, creating a “one team” approach (i.e., housekeeping, security, maintenance)
• Maintaining stationery/supply levels, printer, and post room management
• Providing social events assistance (i.e., bi-weekly in-house lunches)
• Booking cars/taxis when required
• Ensuring the company service and H&S standards are adhered to and being part of the first aid & fire warden first responder teams

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a minimum of one year of experience in a guest/client facing customer service environment
• Be highly organised individual with passion for delivering excellent customer service
• Possess strong communication skills at all levels, and a good command of the English language, both verbal and written
• Have an outgoing personality and be able to easily build rapport with key stakeholders
• Be able to create immediate rapport with key stakeholders, and work independently in a fast-paced environment with a varied workload

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.