Guest Services Agent

Red Carnation Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious hotel as a Guest Services Agent, delivering exceptional guest service in a luxury environment. This role offers a vibrant working atmosphere, room for professional growth, and numerous employee benefits within one of the top hotel collections in the world. Ideal candidates will be enthusiastic and committed to excellence.

Benefits

Professional, award-winning training and development

Recommend-a-friend bonus scheme up to £600

Free meals on duty

30% discount on food and 25% on beverages

Complimentary uniform and dry cleaning

Holiday allowance increasing with service, up to 25 days

Two paid volunteering days annually

Free Employee Assistance Programme

Recognition incentives (Employee of the Month, up to £200)

Discounted stays at Red Carnation Hotels worldwide

Qualifications

• Previous hotel Guest Services experience required.
• Strong communication skills essential.
• Detail-oriented with a passion for customer service.

Responsibilities

• Respond to guest inquiries with high service standards.
• Prepare arrival rooms according to guest preferences.
• Collaborate with hotel departments for guest needs.

Skills

Communication

Attention to Detail

Guest Services Experience

Job description

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Guest Services Agent - Luxury Hotel in London

The Front Office department is seeking a passionate Guest Services Agent to deliver outstanding service at this stunning hotel.

Working pattern: 5 days on, 2 days off / 40 hours per week

We are looking for someone with prior hotel Guest Services Agent experience, excellent communication skills, and strong attention to detail. This role offers excellent progression opportunities and is ideal for someone enthusiastic about providing exceptional customer service.

As a Guest Services Agent, your responsibilities will include:

• Responding to guest inquiries in line with our mission: “no request is too large, no detail is too small”
• Providing warm and caring service to our guests
• Ensuring all arrival rooms are prepared according to guest preferences
• Representing Red Carnation Hotels with our “passion for excellence” ethos
• Communicating and collaborating with hotel departments regarding regular guests, VIPs, and their requirements

About Red Carnation Hotel Collection

We are a family-owned hotel group with 18 properties worldwide. Our awards include Best Employer (2023) and Sustainable Business (2023) at the Cateys, as well as a Princess Royal Training Award (2023). We are proud to be the first privately owned company to retain a Platinum Investors in People accolade globally.

Hotel 41, part of the collection, has been voted the number 1 hotel in the UK by TripAdvisor and holds a Forbes Five Star Rating. Located near Buckingham Palace, it features 30 luxurious rooms and suites, an exclusive Executive Lounge, and offers a discreet yet vibrant atmosphere.

What’s in it for you?

• Professional training and development
• Recommend-a-friend bonus scheme up to £600
• Free meals on duty
• 30% discount on food and 25% on beverages at Red Carnation Hotels
• Complimentary uniform and dry cleaning
• Holiday allowance increasing with service, up to 25 days
• Two paid volunteering days annually
• Access to Employee Assistance Programme
• Recognition incentives such as Employee of the Month (up to £200)
• Discounted hotel stays globally
• Staff events and recognition programs

If you believe you're a good fit for the Guest Services Agent role, apply today and join one of the “Best Hotel Companies in the World”.

We will scan and store your passport/visa or ID to verify your right to work in the UK.