Guest Service Team Leader Food & Beverage - West Sussex

Avisford Park Hotel, Venue & Spa; Arun; On-site; GBP 60,000 - 80,000; Full time

Job summary

Un hôtel prestigieux recherche un Team Leader pour son département Food & Beverage. Le candidat idéal aura des compétences solides en leadership et en gestion d'équipe, ainsi qu'une compréhension approfondie des tendances alimentaires et des boissons. Ce rôle consiste à garantir un service exceptionnel et à maximiser la satisfaction des clients, tout en dirigeant une équipe passionnée. Une attention particulière à la communication et à l'organisation est essentielle pour réussir dans ce poste.

Benefits

£30 BB par nuit pour collègues

£60 BB par nuit pour amis et famille

Célébration des anniversaires d'emploi

50% de réduction sur la restauration

Repas fournis pendant le service

Accès à des récompenses en hospitalité

Réductions pour le commerce de détail et la restauration

Programme d'assistance aux employés

Utilisation gratuite des installations de gym et de loisirs

Qualifications

• Expérience avérée en tant que superviseur de restauration ou rôle similaire.
• Capacité à gérer des environnements sous pression.
• Forte compétence en service client et expérience alimentaire.

Responsibilities

• Assurer l'expérience client et optimiser la satisfaction des clients.
• Diriger et gérer l'équipe de restauration.
• Optimiser les revenus dans tous les points de vente alimentaires.

Skills

Leadership

Gestion de l'équipe

Communication

Gestion du temps

Connaissance des tendances alimentaires et des boissons

Education

Expérience en tant que Superviseur de restauration

Job description

Guest Service Team Leader Food & Beverage - West Sussex

Guest Service Team Leader Food & Beverage Avisford Park Hotel, West Sussex

Job Description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Team Leader - Food & Beverage

The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Food & Beverage will report to the Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview:

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations
• Free use of gym and leisure facilities

Guest Service Team Leader Food & Beverage

Full Time

£12.93 per hour