Guest Service Supervisor (SGSS)

TN United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Service Supervisor to lead a dedicated team in delivering exceptional guest experiences. This role involves managing operations, enhancing service quality, and inspiring team engagement. The ideal candidate will be passionate about customer service, possess strong people management skills, and be creative in implementing improvements. Join a vibrant environment where your contributions will significantly impact guest satisfaction and team success.

Qualifications

• Experience in managing customer service teams and delivering excellent service.
• Ability to adapt and innovate in a fast-paced environment.

Responsibilities

• Lead and manage the Guest Service Team to ensure high-quality service.
• Oversee operations and handle escalations of complaints effectively.

Skills

Customer Service

People Management

Problem Solving

Communication

Team Engagement

Tools

Booking Systems

Job description

The provided job description contains relevant information but can be improved for clarity and structure. Here is a refined version:

Job Details

Client: Rapport Guest Services

Location: Milton Keynes, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference: b2495a035319

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Role Responsibilities

• The Guest Service Supervisor is responsible for leading and managing the Guest Service Team in accordance with the standards required by Rapport, the client, and all other contractors.
• Manage the building's operations to ensure high-quality service, oversee the guest service journey, team engagement, and handle escalations of complaints.
• Maintain awareness of business activity and communicate updates to team members.
• Suggest improvements and innovations to enhance the guest and client experience.
• Seek inspiration and aim to deliver a brilliant guest experience.
• Ensure understanding of relevant booking systems and technology used on site to support the guest journey (once trained).
• Take ownership of issues and follow through to resolution.

The Ideal Candidate

• An upbeat individual with integrity and a can-do attitude.
• Passionate about delivering excellent service and responsible for contributions to the team.
• Creative and innovative in improving efficiencies and customer service, adaptable and flexible.
• Capable of managing tasks independently and working to deadlines.
• Proven people management skills with relevant experience in customer and client service delivery, results-oriented, and successful team management experience.