Guest Service Supervisor

Delta Hotels by Marriott Swansea; Swansea; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounts on hotel stays and food &amp

Pension scheme

Employee Assistance Programme

Job summary

Delta Hotels by Marriott Swansea is seeking a Guest Services Supervisor to support Front Office and Food & Beverage teams, guiding associates on shift and ensuring smooth operation and guest satisfaction. You’ll lead by example while maintaining high standards across the hotel.

You will coordinate daily tasks, handle guest concerns, coach colleagues, and work with other departments to uphold Marriott service standards and create memorable stays for guests.

Qualifications

• Experience in supervisory hospitality roles.
• Solid guest service and day-to-day hotel operations understanding.
• Ability to organise and motivate a team across hotel areas.
• Excellent communication and problem-solving skills.
• Calm, proactive and flexible approach.
• Attention to detail and high standards.

Responsibilities

• Supervise and support associates across Front Office, Food & Beverage and events during your shift.
• Organise daily tasks and help the team respond to changing guest and business needs.
• Lead by example in delivering warm, professional and attentive guest service.
• Handle guest concerns and support associates in finding effective solutions.
• Coach colleagues, provide feedback and help maintain a positive working environment.
• Work closely with other departments and managers to keep operations running smoothly.
• Monitor service standards and ensure hotel policies and procedures are followed.
• Support the smooth running of the shift, including guest transactions, handovers and operational checks.
• Share guest feedback and ideas for improving service with the management team.

Job description

Do you enjoy leading people, taking ownership on shift and creating great guest experiences? We’re looking for a Guest Services Supervisor to support our Front Office and Food & Beverage teams and help deliver excellent service across the hotel.

This is a varied, hands-on supervisory role. You’ll provide direction to associates working across the hotel, help coordinate the shift and be a point of support when colleagues or guests need you. You’ll lead by example while keeping the bigger picture in mind, ensuring service runs smoothly and standards are maintained.

What You’ll Be Doing

• Supervise and support associates across Front Office, Food & Beverage and events during your shift.
• Organise daily tasks and help the team respond to changing guest and business needs.
• Lead by example in delivering warm, professional and attentive guest service.
• Handle guest concerns and support associates in finding effective solutions.
• Coach colleagues, provide feedback and help maintain a positive working environment.
• Work closely with other departments and managers to keep operations running smoothly.
• Monitor service standards and ensure hotel policies and procedures are followed.
• Support the smooth running of the shift, including guest transactions, handovers and operational checks.
• Share guest feedback and ideas for improving service with the management team.

What We’re Looking For

We’re looking for someone who is confident supporting a team, approachable under pressure and comfortable making decisions during a busy shift.

You’ll Ideally Have

• Previous experience in a supervisory role within hospitality.
• A strong understanding of guest service and day-to-day hotel operations.
• The ability to organise and motivate a team across different areas of the hotel.
• Excellent communication and problem-solving skills.
• A calm, proactive and flexible approach.
• Good attention to detail and a commitment to maintaining high standards.

What’s In It For You

In addition to a competitive salary and investment in your personal development, you’ll have access to a range of perks and discounts, including:

• Free meals on duty: Enjoy complimentary meals while at work.
• Uniform provided: We’ll supply your uniform.
• Explore discounts: Access discounts on hotel stays and food and drink at Marriott properties across 140 countries.
• Pension scheme: Participate in The People’s Pension.
• Employee Assistance Programme: Access free, confidential support with challenges including finances, stress and health.

If you’re ready to lead a team and make a real difference to the guest experience, we’d love to hear from you!